Iโve moved it to the desktop and tried to relaunch it but itโs still frozen
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"77","kudosSumWeight":0,"postTime":"2018-12-09T01:43:34.796-08:00","lastPublishTime":"2018-12-09T01:43:34.796-08:00","metrics":{"__typename":"MessageMetrics","views":4053},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":10,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:9":{"__typename":"Rank","id":"rank:9","position":21,"name":"Hero","color":"ED8B00","icon":null,"rankStyle":"FILLED"},"User:user:220923":{"__typename":"User","id":"user:220923","uid":220923,"login":"Tremayne4260","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-05-29T19:25:10.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/custom/sims_03-1735828794681.jpg?time=1735828804000"},"rank":{"__ref":"Rank:rank:9"},"entityType":"USER","eventPath":"community:tghpe58374/user:220923"},"ModerationData:moderation_data:10904721":{"__typename":"ModerationData","id":"moderation_data:10904721","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10904721":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:220923"},"id":"message:10904721","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10904716/message:10904721","revisionNum":1,"uid":10904721,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10904720"},"conversation":{"__ref":"Conversation:conversation:10904716"},"subject":"Re: The Sims 4 Frozen at Loading Screen!","moderationData":{"__ref":"ModerationData:moderation_data:10904721"},"body":"@ellamaree8, have you restarted your computer? This may help close out some files that may think the game is still running. Next, after restarting, try resetting Origin before starting up the game. Here is the link on how to do so.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Once you reset Origin, you will need to check your Preferences and insure that Origin In Game is turned off as well as \"Save to iCloud\" disabled.
Please report back here and let us know if this has solved your problem.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2018-12-13T17:25:47.330-08:00","lastPublishTime":"2018-12-13T17:25:47.330-08:00","metrics":{"__typename":"MessageMetrics","views":3988},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":8,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10904723":{"__typename":"ModerationData","id":"moderation_data:10904723","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10904723":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10904723","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10904716/message:10904723","revisionNum":1,"uid":10904723,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10904722"},"conversation":{"__ref":"Conversation:conversation:10904716"},"subject":"Re: The Sims 4 Frozen at Loading Screen!","moderationData":{"__ref":"ModerationData:moderation_data:10904723"},"body":"\n\nPlease can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
\n\nIf your Mac has NVIDIA graphics you may need to update the driver manually. There was an issue with High Sierra and NVIDIA GPUs a while ago which was fixed by updating the driver through NVIDIA's site.
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macOS High Sierra
Version 10.13.6
iMac (21.5 inch, late 2013)
Processor: 2.7 GHz Intel Core i5
Memory: 8GB 1600 MHz DDR3
Graphics: Intel Iris Pro 1536 MB
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\n\nCould you try this:
\n\nUnfortunately that didnt work either ๐ It still got stuck on the loading screen, so I tried just clicking the logo once, then the spinning wheel of doom came up and I had to switch screens out of the game and force quit it. It came up with Application Not Responding again if that means anything.
I appreciate all the help @Bluebellflora
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2018-12-18T15:19:05.499-08:00","lastPublishTime":"2018-12-18T15:19:05.499-08:00","metrics":{"__typename":"MessageMetrics","views":806},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10904729":{"__typename":"ModerationData","id":"moderation_data:10904729","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10904729":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10904729","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10904716/message:10904729","revisionNum":1,"uid":10904729,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10904728"},"conversation":{"__ref":"Conversation:conversation:10904716"},"subject":"Re: The Sims 4 Frozen at Loading Screen!","moderationData":{"__ref":"ModerationData:moderation_data:10904729"},"body":"\n\nWhat did you last do before the Sims 4 app looked like that? Seems like the game is missing from the application. If you right click on the game in your Applications folder, select Show Package Contents then Contents > MacOS, is there anything in that folder?
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