Forum Discussion

10 months ago

Solved

Sims 4 wont open from the ea app

my sims 4 wont open from the new ea app ive sent in multiple error reports for this but it hasn't been fixed. my origins had always been glitchy but i literally cant open sims. i click the play or start or boot up button whatever you want to call it but it never loads the game the ea app screen will minimize down to the side bar and pause for a second and the sims icon will bounce and start to run and then it will stop and the ea app will pop back up with no error message or anything. its been literal months and all i want to do is play sims 4. someone please help me

mac

Bluebellflora
10 months ago
@956eve

Have you tried a game repair?

Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

Does it now launch?

4 Replies

Bluebellflora
Hero+
10 months ago
@956eve

Have you tried a game repair?

Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

Does it now launch?
engang1234
10 months ago
This is not an individual situation, but a collective complain happening every time we get an update. Despite following all the "steps" (it's your responsibility to make the game playable, not the user) the game still doesn't launch
956eve
10 months ago
will this delete my world saves though im very attached to some of them and would hate to lose them?
Bluebellflora
Hero+
10 months ago
@956eve

It doesn’t delete them as they are safe in the folder you have moved/renamed. A new Sims 4 folder is created which has none of your user data in it. It’s important because we can narrow down what the issue is if the game now launches as it should. It’s all explained in the link I provided.

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,140 PostsLatest Activity: 3 hours ago

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Sims 4 wont open from the ea app","moderationData":{"__ref":"ModerationData:moderation_data:10976517"},"body":"

@956eve

\n\n

Have you tried a game repair?

\n\n

Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

\n\n

Does it now launch?

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This is not an individual situation, but a collective complain happening every time we get an update. Despite following all the \"steps\" (it's your responsibility to make the game playable, not the user) the game still doesn't launch

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will this delete my world saves though im very attached to some of them and would hate to lose them?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"108","kudosSumWeight":0,"postTime":"2024-07-24T12:33:40.093-07:00","lastPublishTime":"2024-07-24T12:33:40.093-07:00","metrics":{"__typename":"MessageMetrics","views":290},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10976516/message:10976519","repliesCount":1,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10976520":{"__typename":"ModerationData","id":"moderation_data:10976520","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10976520":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10976520","revisionNum":1,"uid":10976520,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10976519"},"conversation":{"__ref":"Conversation:conversation:10976516"},"subject":"Re: Sims 4 wont open from the ea app","moderationData":{"__ref":"ModerationData:moderation_data:10976520"},"body":"@956eve

It doesn’t delete them as they are safe in the folder you have moved/renamed. A new Sims 4 folder is created which has none of your user data in it. It’s important because we can narrow down what the issue is if the game now launches as it should. It’s all explained in the link I provided.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-07-24T14:06:16.675-07:00","lastPublishTime":"2024-07-24T14:06:16.675-07:00","metrics":{"__typename":"MessageMetrics","views":283},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10976516/message:10976520","repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:10976516"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/Navbar-1747342400196":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1747342400196","value":{"community":"Community 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