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Sims 4 crashing on Mac","readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:10885182"},"body":"

Try this:

- Make sure you are in Finder then click Go in the menu bar. Hold down Alt and the hidden Library folder will show up. Click on the Library folder.
- You now need to check in the following folders for any Origin files and folders:

Application Support (Origin)
Caches (Origin, com.ea.Origin)
Preferences (com.ea.Origin.plist)
Saved Application state (com.ea.Origin.savedState)

Open a Finder window and click on your Macintosh HD in the left hand section under Devices (if it's not there click on Finder in the menu bar then Preferences. Select the Sidebar tab and make sure Hard Disks is ticked under Devices), open Library, then delete the Origin folder.

After you've trashed them, empty the trash then restart your Mac. Then redownload and reinstall Origin.

Try this before uninstalling Sims 4.

","body@stringLength":"1225","rawBody":"

Try this:

Application Support (Origin)
Caches (Origin, com.ea.Origin)
Preferences (com.ea.Origin.plist)
Saved Application state (com.ea.Origin.savedState)

After you've trashed them, empty the trash then restart your Mac. Then redownload and reinstall Origin.

Try this before uninstalling Sims 4.

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Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885183"},"body":"

It seems like that worked perfectly! Thank you!

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I have the same issue but i deleted the files that you listed like origin.ea , and cache and stuff. so now i can't find origin when i look into macintosh HD file. can you please help me fix this?

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i don't have origin folder under macintosh HD. is something wrong? I don't know where i went wrong in the process.

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SIMS 4 crashed this morning, right after my daughter bought an expansion pack. Tried getting rid of custom content. Tried uninstalling and reinstalling. Nothing is working.

Pls help.

Thanks!

You'll see the instructions on the first page on what to do to move the Sims 4 folder. If none of these suggestions work, try repairing the game.

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you have to download origin cause u just deleted everything then

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This did not work for me. Although I have a Macbook Air. Still, there isn't that big of a difference, is there? Any tips, I'm getting super frustrated.

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Hi,

I cannot find the origin folder in the library

I am rly confused

can u pls help me out???

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rYou need actually search for Origin within the Library. For some reason, it hides in mine, too.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"98","kudosSumWeight":1,"postTime":"2017-01-21T11:50:24.337-08:00","lastPublishTime":"2017-01-21T11:50:24.337-08:00","metrics":{"__typename":"MessageMetrics","views":8923},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3759085":{"__typename":"User","id":"user:3759085","uid":3759085,"login":"Mayyouraaa","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-09T12:49:33.200-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3759085"},"ModerationData:moderation_data:10885194":{"__typename":"ModerationData","id":"moderation_data:10885194","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885194":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3759085"},"id":"message:10885194","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885194","revisionNum":1,"uid":10885194,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885185"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885194"},"body":"

Maybe just try to download it back on internet (how you got the app) and then sign in your account and the games should be there!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"131","kudosSumWeight":1,"postTime":"2017-03-30T14:21:31.738-07:00","lastPublishTime":"2017-03-30T14:21:31.738-07:00","metrics":{"__typename":"MessageMetrics","views":8741},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2067975":{"__typename":"User","id":"user:2067975","uid":2067975,"login":"Madonna66","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-04-23T22:24:54.762-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2067975"},"ModerationData:moderation_data:10885195":{"__typename":"ModerationData","id":"moderation_data:10885195","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885195":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2067975"},"id":"message:10885195","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885195","revisionNum":1,"uid":10885195,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885183"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885195"},"body":"I need help mines crashing like your guys but sometimes it works. I don't really understand what you guys are saying!!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"120","kudosSumWeight":1,"postTime":"2017-04-23T22:26:02.190-07:00","lastPublishTime":"2017-04-23T22:26:02.190-07:00","metrics":{"__typename":"MessageMetrics","views":8692},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10885196":{"__typename":"ModerationData","id":"moderation_data:10885196","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885196":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10885196","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885196","revisionNum":1,"uid":10885196,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885195"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885196"},"body":"

@Madonna66

\n\n

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

\n\n

Please also try the troubleshooting steps in this thread - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

Okay what if your game only crashes when you try to download something from the gallery. It's not a storage problem or mods folder problem. It just won't let me download any player made lots from the gallery. I don't understand cause everything was working fine until I got the outdoor retreat pack.

@Michelle75813543

\n\n

Drag your Sims 4 folder from Documents > Electronic Arts onto your desktop then launch your game again. It will be like new again with no saves, CC etc. Start a new game then try downloading from the gallery - does it still crash?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"206","kudosSumWeight":1,"postTime":"2017-07-08T00:16:44.866-07:00","lastPublishTime":"2017-07-08T00:16:44.866-07:00","metrics":{"__typename":"MessageMetrics","views":5620},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":8,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:32743":{"__typename":"User","id":"user:32743","uid":32743,"login":"ThaVirginMary","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-07-18T00:20:58.399-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:32743"},"ModerationData:moderation_data:10885199":{"__typename":"ModerationData","id":"moderation_data:10885199","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885199":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:32743"},"id":"message:10885199","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885199","revisionNum":1,"uid":10885199,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885198"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885199"},"body":"I followed all the steps for origin and moved my folder from documents, erased the options file, etc. My problem is my computer crashes in origin. I Can't even press play for the sims 4. When I open origin a few seconds later my computer shuts off and restarts. I don't know what to do please help.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2017-10-11T17:42:25.461-07:00","lastPublishTime":"2017-10-11T17:42:25.461-07:00","metrics":{"__typename":"MessageMetrics","views":5504},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":7,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10885200":{"__typename":"ModerationData","id":"moderation_data:10885200","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885200":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10885200","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885200","revisionNum":1,"uid":10885200,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885199"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885200"},"body":"

@ThaVirginMary

\n\n

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2017-10-13T09:09:51.038-07:00","lastPublishTime":"2017-10-13T09:09:51.038-07:00","metrics":{"__typename":"MessageMetrics","views":5494},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10885201":{"__typename":"ModerationData","id":"moderation_data:10885201","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885201":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:32743"},"id":"message:10885201","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885201","revisionNum":1,"uid":10885201,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885200"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885201"},"body":"I didn't have the problem in the past I've been playing since 2015. It would crash after hours of playing but not crashing just by starting up origin","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"149","kudosSumWeight":1,"postTime":"2017-10-14T07:28:38.839-07:00","lastPublishTime":"2017-10-14T07:28:38.839-07:00","metrics":{"__typename":"MessageMetrics","views":5477},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message10885201AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/the-sims-4-technical-issues-mac-en/1376/1/IMG_1626.PNG\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10885202":{"__typename":"ModerationData","id":"moderation_data:10885202","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885202":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10885202","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885202","revisionNum":1,"uid":10885202,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885201"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885202"},"body":"

@ThaVirginMary

\n\n

Please run the Origin reset tool then try again.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"68","kudosSumWeight":1,"postTime":"2017-10-14T08:43:17.423-07:00","lastPublishTime":"2017-10-14T08:43:17.423-07:00","metrics":{"__typename":"MessageMetrics","views":5462},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10885203":{"__typename":"ModerationData","id":"moderation_data:10885203","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885203":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:32743"},"id":"message:10885203","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885203","revisionNum":1,"uid":10885203,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885202"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885203"},"body":"I did this and it worked. But now I updated the sims and it's happening all over again. I open origin and my compute crashes before I can even press play on the sims 4.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"168","kudosSumWeight":1,"postTime":"2017-11-09T14:24:19.929-08:00","lastPublishTime":"2017-11-09T14:24:19.929-08:00","metrics":{"__typename":"MessageMetrics","views":5362},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10885204":{"__typename":"ModerationData","id":"moderation_data:10885204","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885204":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10885204","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885204","revisionNum":1,"uid":10885204,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885203"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885204"},"body":"

@ThaVirginMary

\n\n

Have you run the Origin reset tool again?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"61","kudosSumWeight":1,"postTime":"2017-11-11T12:53:14.102-08:00","lastPublishTime":"2017-11-11T12:53:14.102-08:00","metrics":{"__typename":"MessageMetrics","views":5322},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10885205":{"__typename":"ModerationData","id":"moderation_data:10885205","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885205":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:32743"},"id":"message:10885205","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885205","revisionNum":1,"uid":10885205,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885204"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885205"},"body":"Yeah it kept crashing. I deleted some plugins from my library recommended by others going through the same thing and that worked. Thanks again","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"142","kudosSumWeight":1,"postTime":"2017-11-12T15:14:15.577-08:00","lastPublishTime":"2017-11-12T15:14:15.577-08:00","metrics":{"__typename":"MessageMetrics","views":5313},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10885206":{"__typename":"ModerationData","id":"moderation_data:10885206","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10885206":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10885206","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10885176/message:10885206","revisionNum":1,"uid":10885206,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10885205"},"conversation":{"__ref":"Conversation:conversation:10885176"},"subject":"Re: Sims 4 crashing on Mac","moderationData":{"__ref":"ModerationData:moderation_data:10885206"},"body":"

@ThaVirginMary

\n\n

Great! Please could you let us know what you deleted so it can help others? The more information and help the better 🙂

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I tried this (it didn't work unfortunately) and even deleted everything, reinstalling origin and sims 4 completely. I don't have any mods and I didn't have this problem until the last origin update of 2017. any suggestions? I have some dlc packs would that effect it?

A new update to Origin was just released, 10.5.12. Are you still having the issue after updating?

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unfortunately yes I still have the problem, the window for sims 4 opens for a split second and then crashes :c

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