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abbimadson
2 years ago

MacBook Pro 2020 freezing and I can't see sim houses/places when visiting

I just got a new MacBook Pro 2020 and I since playing on it, I've had my sims 4 game freeze many times. I have to go out of it and back in and then it'll freeze again 2 minutes later. And now whenever I go visit another sims house or any place (ex. the gym) the lot is blank?
I tried moving the Sims 4 folder from my Finder - Documents-->Electronic Arts--->Sims 4 and that did not help at all.

I'm getting frustrated and i just want to play my game ☹️

Edit - edited title to accurately reflect Mac model (Bluebellflora)

mac

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I just got a new MacBook Pro 2020 and I since playing on it, I've had my sims 4 game freeze many times. I have to go out of it and back in and then it'll freeze again 2 minutes later. And now whenever I go visit another sims house or any place (ex. the gym) the lot is blank?
I tried moving the Sims 4 folder from my Finder - Documents-->Electronic Arts--->Sims 4 and that did not help at all.

\n\n

I'm getting frustrated and i just want to play my game ☹️

\n\n

Edit - edited title to accurately reflect Mac model (Bluebellflora)

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I just got a new MacBook Pro 2020 and I since playing on it, I've had my sims 4 game freeze many times. I have to go out of it and back in and then it'll freeze again 2 minutes later. And now whenever I go visit another sims house or any place (ex. the gym) the lot is blank?
I tried moving the Sims 4 folder from my Finder - Documents-->Electronic Arts--->Sims 4 and that did not help at all.

\n\n

I'm getting frustrated and i just want to play my game ☹️

\n\n

Edit - edited title to accurately reflect Mac model (Bluebellflora)

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MacBook Pro 2020 freezing and I can't see sim houses/places when visiting","moderationData":{"__ref":"ModerationData:moderation_data:10997306"},"body":"@abbimadson

Move the Sims 4 folder to the desktop again, repair the game in Origin then launch it. Go into in-game options and enable vsync. Restart the game and don’t move any of your previous saves, mods, other files into the newly created Sims 4 folder. How long can you play for in the new clean game?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-11-09T22:45:27.000-08:00","lastPublishTime":"2023-11-09T22:45:27.000-08:00","metrics":{"__typename":"MessageMetrics","views":636},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10997307":{"__typename":"ModerationData","id":"moderation_data:10997307","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10997307":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2703573"},"id":"message:10997307","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10997305/message:10997307","revisionNum":1,"uid":10997307,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10997306"},"conversation":{"__ref":"Conversation:conversation:10997305"},"subject":"Re: MacBook Pro 2020 freezing and I can't see sim houses/places when visiting","moderationData":{"__ref":"ModerationData:moderation_data:10997307"},"body":"

Hi, about 15-20 min ☹️

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@abbimadson

Could you post a screenshot of your in-game options?

Did you buy the Mac brand new, i.e. it's old stock but never been used, or is it a refurbished model?

Which version of macOS are you running?

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Hi! I attached the screen shot of my game options.

I am running macOS 13.4

This is a refurbished computer - although it works great if i'm not playing sims

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Thanks! Enable vsync and change to windowed mode. What happens?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"80","kudosSumWeight":0,"postTime":"2023-11-25T23:22:57.303-08:00","lastPublishTime":"2023-11-25T23:22:57.303-08:00","metrics":{"__typename":"MessageMetrics","views":462},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1754047332325":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1754047332325","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1754047332325":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1754047332325","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1754047332325":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1754047332325","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1754047332325":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1754047332325","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1754047332325":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1754047332325","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1754047332325":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1754047332325","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1754047332325":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1754047332325","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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