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delaneyristau
5 years ago

Infinite Loading Screen Sims 4

Hi, my Sims game is stuck on an infinite loading screen. When I open the game it loads to the main menu, after I click play it is stuck on the loading screen before it shows you the worlds. I took all my mods and cc out and the issue still occurred. I renamed my sims folder “The Sims 4_backup”. A new sims folder was created and that one loaded fine so I started the process of adding my original folders into the new game starting with the saves folder. As soon as I added my saves folder, the issue returned. What can I do to fix this without losing my saved games? 

mac

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,155 PostsLatest Activity: 3 hours ago
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Hi, my Sims game is stuck on an infinite loading screen. When I open the game it loads to the main menu, after I click play it is stuck on the loading screen before it shows you the worlds. I took all my mods and cc out and the issue still occurred. I renamed my sims folder “The Sims 4_backup”. A new sims folder was created and that one loaded fine so I started the process of adding my original folders into the new game starting with the saves folder. As soon as I added my saves folder, the issue returned. What can I do to fix this without losing my saved games? 

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Hi, my Sims game is stuck on an infinite loading screen. When I open the game it loads to the main menu, after I click play it is stuck on the loading screen before it shows you the worlds. I took all my mods and cc out and the issue still occurred. I renamed my sims folder “The Sims 4_backup”. A new sims folder was created and that one loaded fine so I started the process of adding my original folders into the new game starting with the saves folder. As soon as I added my saves folder, the issue returned. What can I do to fix this without losing my saved games? 

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Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984028"},"body":"

update - I have put my original tray folder and my original mods folder into the new game and everything works as it’s supposed to. as soon as I move my saves folder over I get stuck on the loading screen again. the issue is clearly with my saves folder but i’m not sure what to do with that. I don’t want to lose my saved games for obvious reasons but I don’t know how to fix it. 

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@delaneyristau  Does your computer run Windows or macOS?  Please try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

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Hi, sorry for the late response. My laptop runs on MacOS and i tried repairing my game and the issue has not gone away. 

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Have you downloaded the December patch?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"59","kudosSumWeight":0,"postTime":"2020-12-12T00:07:18.880-08:00","lastPublishTime":"2020-12-12T00:07:18.880-08:00","metrics":{"__typename":"MessageMetrics","views":3246},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984032":{"__typename":"ModerationData","id":"moderation_data:10984032","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984032":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3346585"},"id":"message:10984032","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984032","revisionNum":1,"uid":10984032,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984031"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984032"},"body":"@Bluebellflora yes I have, issue persists","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"41","kudosSumWeight":0,"postTime":"2020-12-12T00:25:51.974-08:00","lastPublishTime":"2020-12-12T00:25:51.974-08:00","metrics":{"__typename":"MessageMetrics","views":3253},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984033":{"__typename":"ModerationData","id":"moderation_data:10984033","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984033":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10984033","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984033","revisionNum":1,"uid":10984033,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984032"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984033"},"body":"@delaneyristau

Move your Sims 4 folder to the desktop from Documents > Electronic Arts and try to load the game, does it work now?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":0,"postTime":"2020-12-12T00:39:31.671-08:00","lastPublishTime":"2020-12-12T00:39:31.671-08:00","metrics":{"__typename":"MessageMetrics","views":3247},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984034":{"__typename":"ModerationData","id":"moderation_data:10984034","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984034":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3346585"},"id":"message:10984034","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984034","revisionNum":1,"uid":10984034,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984033"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984034"},"body":"@Bluebellflora the game itself works fine. the issue only happens when i have my original saves folder in. i’ve been playing with a brand new saves folder and it works perfectly but i’m hoping to find a way to recover my original saves folder so i don’t lose all my builds and families i’ve made.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-12-12T01:38:28.662-08:00","lastPublishTime":"2020-12-12T01:38:28.662-08:00","metrics":{"__typename":"MessageMetrics","views":3223},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984035":{"__typename":"ModerationData","id":"moderation_data:10984035","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984035":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10984035","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984035","revisionNum":1,"uid":10984035,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984034"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984035"},"body":"@delaneyristau

Maybe the save is corrupted or maybe you have one of many current bugs in the game. How big is the save file?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"129","kudosSumWeight":0,"postTime":"2020-12-12T07:48:11.638-08:00","lastPublishTime":"2020-12-12T07:48:11.638-08:00","metrics":{"__typename":"MessageMetrics","views":3195},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984036":{"__typename":"ModerationData","id":"moderation_data:10984036","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984036":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3346585"},"id":"message:10984036","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984036","revisionNum":1,"uid":10984036,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984031"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984036"},"body":"@Bluebellflora I have quite a few save files. size ranges from 1.4MB to 14.1MB. I have 44 in the folder","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"103","kudosSumWeight":0,"postTime":"2020-12-12T23:32:18.789-08:00","lastPublishTime":"2020-12-12T23:32:18.789-08:00","metrics":{"__typename":"MessageMetrics","views":3151},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984037":{"__typename":"ModerationData","id":"moderation_data:10984037","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984037":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10984037","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984037","revisionNum":1,"uid":10984037,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984036"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984037"},"body":"@delaneyristau

oof! That's a lot of saves. Have you tested them? Move them all out then back into the saves folder one by one, loading up the game after adding each file to see if one or more are causing the issue.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-12-12T23:50:00.078-08:00","lastPublishTime":"2020-12-12T23:50:00.078-08:00","metrics":{"__typename":"MessageMetrics","views":614},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1753371715194":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1753371715194","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1753371715194":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1753371715194","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1753371715194":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1753371715194","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1753371715194":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1753371715194","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1753371715194":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1753371715194","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1753371715194":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1753371715194","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1753371715194":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1753371715194","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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