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Hi, my Sims game is stuck on an infinite loading screen. When I open the game it loads to the main menu, after I click play it is stuck on the loading screen before it shows you the worlds. I took all my mods and cc out and the issue still occurred. I renamed my sims folder “The Sims 4_backup”. A new sims folder was created and that one loaded fine so I started the process of adding my original folders into the new game starting with the saves folder. As soon as I added my saves folder, the issue returned. What can I do to fix this without losing my saved games?

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Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984028"},"body":"

update - I have put my original tray folder and my original mods folder into the new game and everything works as it’s supposed to. as soon as I move my saves folder over I get stuck on the loading screen again. the issue is clearly with my saves folder but i’m not sure what to do with that. I don’t want to lose my saved games for obvious reasons but I don’t know how to fix it.

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@delaneyristau Does your computer run Windows or macOS? Please try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

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Hi, sorry for the late response. My laptop runs on MacOS and i tried repairing my game and the issue has not gone away.

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Have you downloaded the December patch?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"59","kudosSumWeight":0,"postTime":"2020-12-12T00:07:18.880-08:00","lastPublishTime":"2020-12-12T00:07:18.880-08:00","metrics":{"__typename":"MessageMetrics","views":3242},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984032":{"__typename":"ModerationData","id":"moderation_data:10984032","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984032":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3346585"},"id":"message:10984032","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984032","revisionNum":1,"uid":10984032,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984031"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984032"},"body":"@Bluebellflora yes I have, issue persists","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"41","kudosSumWeight":0,"postTime":"2020-12-12T00:25:51.974-08:00","lastPublishTime":"2020-12-12T00:25:51.974-08:00","metrics":{"__typename":"MessageMetrics","views":3245},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984033":{"__typename":"ModerationData","id":"moderation_data:10984033","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984033":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10984033","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984033","revisionNum":1,"uid":10984033,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984032"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984033"},"body":"@delaneyristau

Move your Sims 4 folder to the desktop from Documents > Electronic Arts and try to load the game, does it work now?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":0,"postTime":"2020-12-12T00:39:31.671-08:00","lastPublishTime":"2020-12-12T00:39:31.671-08:00","metrics":{"__typename":"MessageMetrics","views":3236},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984034":{"__typename":"ModerationData","id":"moderation_data:10984034","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984034":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3346585"},"id":"message:10984034","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984034","revisionNum":1,"uid":10984034,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984033"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984034"},"body":"@Bluebellflora the game itself works fine. the issue only happens when i have my original saves folder in. i’ve been playing with a brand new saves folder and it works perfectly but i’m hoping to find a way to recover my original saves folder so i don’t lose all my builds and families i’ve made.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-12-12T01:38:28.662-08:00","lastPublishTime":"2020-12-12T01:38:28.662-08:00","metrics":{"__typename":"MessageMetrics","views":3214},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984035":{"__typename":"ModerationData","id":"moderation_data:10984035","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984035":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10984035","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984035","revisionNum":1,"uid":10984035,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984034"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984035"},"body":"@delaneyristau

Maybe the save is corrupted or maybe you have one of many current bugs in the game. How big is the save file?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"129","kudosSumWeight":0,"postTime":"2020-12-12T07:48:11.638-08:00","lastPublishTime":"2020-12-12T07:48:11.638-08:00","metrics":{"__typename":"MessageMetrics","views":3189},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984036":{"__typename":"ModerationData","id":"moderation_data:10984036","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984036":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3346585"},"id":"message:10984036","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984036","revisionNum":1,"uid":10984036,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984031"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984036"},"body":"@Bluebellflora I have quite a few save files. size ranges from 1.4MB to 14.1MB. I have 44 in the folder","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"103","kudosSumWeight":0,"postTime":"2020-12-12T23:32:18.789-08:00","lastPublishTime":"2020-12-12T23:32:18.789-08:00","metrics":{"__typename":"MessageMetrics","views":3147},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10984037":{"__typename":"ModerationData","id":"moderation_data:10984037","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10984037":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:10984037","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10984027/message:10984037","revisionNum":1,"uid":10984037,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10984036"},"conversation":{"__ref":"Conversation:conversation:10984027"},"subject":"Re: Infinite Loading Screen Sims 4","moderationData":{"__ref":"ModerationData:moderation_data:10984037"},"body":"@delaneyristau

oof! That's a lot of saves. Have you tested them? 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