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Lucymastertonx
6 years ago

Game won't load on my Mac

Hello,

I recently purchased the Sims 4 for my 16" MacBook Pro however, the game won't open. Whenever I try to open the game my computer goes black with the rainbow loading disc however nothing ever happens, i've left it loading for almost an hour and still it's just a black screen. I have tried almost everything, restarting my computer, repairing the game, re-installing the game and even using a different user on my laptop but still nothing is working. Would really appreciate any help as i've purchased the game and haven't even been able to play, really disappointed. Thanks.

mac

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Hello,

I recently purchased the Sims 4 for my 16\" MacBook Pro however, the game won't open. Whenever I try to open the game my computer goes black with the rainbow loading disc however nothing ever happens, i've left it loading for almost an hour and still it's just a black screen. I have tried almost everything, restarting my computer, repairing the game, re-installing the game and even using a different user on my laptop but still nothing is working. Would really appreciate any help as i've purchased the game and haven't even been able to play, really disappointed. Thanks.

","body@stringLength":"604","rawBody":"

Hello,

I recently purchased the Sims 4 for my 16\" MacBook Pro however, the game won't open. Whenever I try to open the game my computer goes black with the rainbow loading disc however nothing ever happens, i've left it loading for almost an hour and still it's just a black screen. I have tried almost everything, restarting my computer, repairing the game, re-installing the game and even using a different user on my laptop but still nothing is working. Would really appreciate any help as i've purchased the game and haven't even been able to play, really disappointed. Thanks.

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Game won't load on my Mac","moderationData":{"__ref":"ModerationData:moderation_data:10988707"},"body":"

@Lucymastertonx 

\n\n

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

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