Game Won't Load Saves

[shayes39]

Game won't load saves. When I try to resume or load a previous save the game is stuck on the loading screen.  I can create a new sim and lot and play in live mode but if I save and exit I'm unable to resume the game.  Its virtually unplayable at this point.  This is what I've tried based on Google search results for this issue. I have repaired the game, removed any mods, removed the save file to my desktop and tried with a new save, tried loading from a backup save file.  I've tried placing save files one by one into the new save file created by the game. The EA folder is in documents and is not being sent to my iCloud. New save files will not load either. 

System Spcs: IMac, Apple M1 chip, memory 16 g, Sequoia 15.0 OS. No mods. Below is the last exception file created when I had to force quit the game.  

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>cc67274d9cfb4155670e8e1a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-10-15 10:46:35</createtime><buildsignature>Local.Unknown.Unknown.1.109.207.1220-1.300.000.191.Release</buildsignature><categoryid>zone_modifier_actions.py:352</categoryid><desyncid>cc67274d9cfb4155670e8e1a</desyncid><systemconfig/><screenshot/><desyncdata>Exception in &lt;function c_api_zone_loaded at 0x31d4265f0&gt;, args: (89812031132581068, &lt;built-in method zone_load_completed of NoneType object at 0x147ea6b18&gt, kwargs: {}&#13;&#10;AttributeError("'NoneType' object has no attribute 'active_sim_id'") (AttributeError: 'NoneType' object has no attribute 'active_sim_id')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 183, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 297, in c_api_zone_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1819, in load_zone&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\world\lot.py", line 505, in load&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\commodity_tracker.py", line 261, in load&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\commodity.py", line 2247, in load_statistic_data&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\continuous_statistic.py", line 1306, in load_statistic_data&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\commodity_tracker.py", line 71, in set_value&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\base_statistic_tracker.py", line 507, in set_value&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\commodity.py", line 2019, in set_value&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\continuous_statistic.py", line 324, in set_value&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\base_statistic.py", line 308, in set_value&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\base_statistic.py", line 323, in _notify_change&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\continuous_statistic.py", line 773, in _update_callback_listeners&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\statistics\base_statistic_listener.py", line 76, in trigger_callback&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\household_utilities\utilities_manager.py", line 664, in &lt;lambda&gt;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\household_utilities\utilities_manager.py", line 583, in _on_utility_supply_surplus&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_modifier\zone_modifier.py", line 318, in on_utility_supply_surplus&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_modifier\zone_modifier_actions.py", line 734, in apply_all_actions&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_modifier\zone_modifier_actions.py", line 126, in perform&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_modifier\zone_modifier_actions.py", line 352, in _perform_action&#13;&#10;AttributeError: 'NoneType' object has no attribute 'active_sim_id'rtim=0&#13;&#10;Client Session Time: 18.05&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,314,0,5827&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 15.0 (Build 24A335) GPU: Apple M1 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>cc67274d9cfb4155670e8e1a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-10-15 10:46:37</createtime><buildsignature>Local.Unknown.Unknown.1.109.207.1220-1.300.000.191.Release</buildsignature><categoryid>outfit_tracker.py:141</categoryid><desyncid>cc67274d9cfb4155670e8e1a</desyncid><systemconfig/><screenshot/><desyncdata>Exception while creating sims, sim_id=89812031042355215; failed (AttributeError: 'NoneType' object has no attribute 'outfit_category_restrictions')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 776, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 666, in batch_spawn_during_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 835, in _spawn_next_sim&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 871, in _spawn_requested_sim&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner.py", line 530, in spawn_sim&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_info.py", line 2198, in create_sim_instance&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\outfits\outfit_tracker.py", line 141, in handle_regional_outfits&#13;&#10;AttributeError: 'NoneType' object has no attribute 'outfit_category_restrictions'rtim=0&#13;&#10;Client Session Time: 18.05&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,314,0,5827&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 15.0 (Build 24A335) GPU: Apple M1 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>cc67274d9cfb4155670e8e1a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-10-15 10:46:37</createtime><buildsignature>Local.Unknown.Unknown.1.109.207.1220-1.300.000.191.Release</buildsignature><categoryid>outfit_tracker.py:141</categoryid><desyncid>cc67274d9cfb4155670e8e1a</desyncid><systemconfig/><screenshot/><desyncdata>Exception while creating sims, sim_id=89812031136659144; failed (AttributeError: 'NoneType' object has no attribute 'outfit_category_restrictions')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1659, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 776, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 666, in batch_spawn_during_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 835, in _spawn_next_sim&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 871, in _spawn_requested_sim&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner.py", line 530, in spawn_sim&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_info.py", line 2198, in create_sim_instance&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\outfits\outfit_tracker.py", line 141, in handle_regional_outfits&#13;&#10;AttributeError: 'NoneType' object has no attribute 'outfit_category_restrictions'rtim=0&#13;&#10;Client Session Time: 18.05&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,314,0,5827&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 15.0 (Build 24A335) GPU: Apple M1 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
</root>

[shayes39]

@shayes39 Id also add that I've removed all the cache files, and the scratch files that are created and noticed that when the game saves it is saving multiple versions at a time.

[Bluebellflora]

@shayes39 

How many multiple versions? Could you post a screenshot showing them in Finder please.

Cherry picking a few files to remove from the Sims 4 folder is a waste of time when troubleshooting. Follow these steps to launch a completely new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

Then move one of your saves into the newly created saves folder. Relaunch the game, can you load the save from the main menu?