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WE CAN’T OPEN OUR TANKS

by demirgucu1
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Original Post

WE CAN’T OPEN OUR TANKS

★★★★ Novice

2 days ago many tanks were stayed as online and we couldn’t oyr tanks for last 2 days, please reset your server to fix that problem.

Message 1 of 6 (260 Views)

Re: WE CAN’T OPEN OUR TANKS

EA Community Manager

Hi @demirgucu1,

 

Please can you let me know what happens when you try to load your Tank & which platform you are playing on?

 

Cheers

Dave

Message 2 of 6 (228 Views)

Re: WE CAN’T OPEN OUR TANKS

★★★★ Novice

I am playing in ios version, When i want to switch back my account from my device mini hydrus tank , hydrus tank started to seem online continuously and i couldn’t switch to my big tank , because message is coming it is online bla bla....  we faced that problem many times last days like past , it was not coming for a long time , players are facing that problems frequently for last days. Please reset your server as soon as possible, we cant play IF now. 

Message 3 of 6 (218 Views)

Re: WE CAN’T OPEN OUR TANKS

EA Community Manager

@demirgucu1,

 

Is the error you are getting 'You are already logged in?'

 

Cheers

Dave

Message 4 of 6 (174 Views)

Re: WE CAN’T OPEN OUR TANKS

★★★★ Novice

Yes

Message 5 of 6 (149 Views)

Re: WE CAN’T OPEN OUR TANKS

Community Manager

Hey,  @demirgucu1please email one of our support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

 

To create a case with one of our advisers:

Click on your product Iron Force

Then select your platform

Manage my Account'

Can't log in

 

Finally, you can send an email to our support. 

 

Darko

Message 6 of 6 (93 Views)

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