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Iron Force not working on new 2018 iPad Pro: tank spins in circles

by danthach2018
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Iron Force not working on new 2018 iPad Pro: tank spins in circles

★★★★ Novice

 I’m just wondering if anybody else has the same issue. I just bought a brand new 2018 iPad Pro. When I tried to play Iron Force, within the first minute of play, my tank will lock up and begin spinning in circles. All the controls become gray  and I lose all control. I have gone through all of the trouble shooting steps such as doing a  total reset of my device, doing a hard restart, deleting and reinstalling the app, etc. Unfortunately nothing seems to work. I even returned my iPad and had apple sent me another brand new replacement, but the issue persists.  This is very troubling. The game runs on all of my older devices running the same 12.1 iOS. Does anybody have any suggestions? Customer Service has told me it’s not their problem and that it is some sort of bug.  It’s very frustrating. Eager to hear any suggestions or solutions.

Message 1 of 6 (469 Views)

Re: Iron Force not working on new 2018 iPad Pro: tank spins in circles

★★★ Newbie

Same here, tried everything, every 10th game I get locked up in circles. 

Bug in the app. 

Message 2 of 6 (216 Views)

Re: Iron Force not working on new 2018 iPad Pro: tank spins in circles

EA Community Manager

Hi Guys,

 

We're currently working on a fix for this, but unfortunately it will not be ready in time for the 2.9.7 update.

 

However i believe this is caused by tapping the 'Dead Zone' around the Iron Force window on your device while also holding down the Joystick, if you can avoid touching this dead zone while in battle you should be able to avoid getting locked in a spin.

 

Cheers

Dave

Message 3 of 6 (175 Views)

Re: Iron Force not working on new 2018 iPad Pro: tank spins in circles

★★★★ Novice

Hi Dave,

 Ever since I bought my brand new 2018 iPad Pro, I have been experiencing my tank spinning in circles. Just last week I finally met a really nice Chillingo customer service person named JP who actually follow through and started to get answers for me. You can  imagine my frustration having  bought a new IPad but not being able to play. I was told that the problem is most likely an Iron Force bug.  The problem lies within the new iPad’s very thin bezel.  With the current iron force coding, it is impossible to play the game because the user’s hands will inevitably touch the thin bezel or part of the screen which freezes the game.  Dave, unfortunately I completely disagree with you.  There is absolutely no way to play the game without it freezing. I’m also disappointed to hear that this issue will not be solved in the next update.  

 It  has already been three months since I first notified the developers about this issue. How many more months will I have to wait? I was told that this may be solved by an adobe air update.  When will that be? Dave anything you can do to expedite the  resolution of this issue would be greatly appreciated. I’m hoping to hear good news ....

 Thank you,

Dan 

Message 4 of 6 (158 Views)

Re: Iron Force not working on new 2018 iPad Pro: tank spins in circles

EA Community Manager

Hi @danthach2018,

 

Its true that we are waiting on an update to Adobe AIR, which is the game engine Iron Force is built on, to get this fix in. We're currently pushing Adobe to get this update to us as quicly as possible, Ill update you guys here when i hear more.

 

Cheers

Dave

Message 5 of 6 (148 Views)

Re: Iron Force not working on new 2018 iPad Pro: tank spins in circles

★★★★ Novice
Thank you Dave. I truly appreciate anything you can do to help.
Message 6 of 6 (140 Views)

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