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Re: I lost my old account, Please Help.

by Alrawashda
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Original Post

I lost my old account, Please Help.

★★★★ Newbie

lost my long standing account on Iron Force and would like help getting it back.

 

I bought new device of Android (Samsung S8+) almost a year and half a go and I installed the game app as normal, I used play my lovely  game and still play it since 7 years a go, one day could not play it thought there is a problem with the app or updating version, after little time noway to load the account, easy downloaded the game, but no account, looks like no history or account existence before, no tank is displayed anymore.

So, I have lost all the data associated with the game.

Is there any way to recover the account based on what you know of my ID please?

User name is : StoneGate. Tank type: S.Lacerta. Legion: USAPAL. LVL.60.

 


P.S: I already contact EA help team on the official website but no answer or respond through out these accounts as bellow.

 

 Customer Experience: [edit: email address removed].

 support lets talk : [edit: email address removed].

 I still waiting for a game advisory to contacting me since 3 months ago. 

Message 1 of 5 (108 Views)

Re: I lost my old account, Please Help.

EA Community Manager

Hi @Alrawashda,

 

Please can you send me your Case ID so i can check this out? You will have been given a Case ID when you first submitted your ticket Standard smile

 

Cheers

Dave

Message 2 of 5 (81 Views)

Re: I lost my old account, Please Help.

★★★★ Newbie

 unfortunately, Did not receive a case number because no respond or answer.

 

 See the attachment please if you can .

 

regards

Message 3 of 5 (73 Views)

Re: I lost my old account, Please Help.

EA Community Manager

Hi @Alrawashda,

 

Please could you let me know the email address you used (via PM) that you used to contact them? I should be able to find out what's going on with that Standard smile

 

Cheers

Dave

Message 4 of 5 (58 Views)
Highlighted

Re: I lost my old account, Please Help.

★★★★ Newbie

I already sent you my Email Address in (P.M), Hopefully will find an answer about my account soon.

 

Appreciate your efforts sir.

 

Thank you 

Message 5 of 5 (39 Views)

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