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Firstly, use the report function in-game to report the offensive behaviour, to do this tap the players name in the chat window, select the the abuse type & select OK.
Abuse reports are reviewed daily, however if you find a player particularly abusive please take a screenshot and send it to Customer Support at the link below so it can be investigated.
Link your game to your Game Center account to save your game progress. Bring your progress with you if you switch devices.
Try these steps first to clear up any problems you may have when connecting to an EA game.
Reset, update, or link your account information.