August 2015 - last edited August 2015
When a Gold medal is equipped and working correctly, the upgrade timer displayed should remain the same amount of time as when the medal wasn’t equipped, but it ticks down faster. Is there a lightning bolt next to the time of your upgrade? If there is, then it means that the timer is ticking down faster than normal because you have the Gold Medal equipped.
However, if there isn't a lightning bolt there, please let our Customer Support team know so that they can investigate: https://chillingosupport.zendesk.com/hc/en-us/requests/new