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ELITE Innactive

by venturesrahul
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ELITE Innactive

★★★★ Newbie

ELITE Inactive, after server maintenance..!!!

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Accepted Solution

Re: ELITE Innactive

[ Edited ]
Community Manager

@john4876 Looking at your cases and you told the adviser that you had received the missing Elite time. If that is not the case then I would ask that you reply to the adviser. 

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Re: ELITE Innactive

Community Manager

@venturesrahul Are you still having this problem?

Message 2 of 8 (654 Views)

Re: ELITE Innactive

★★★★ Newbie

Yes Sir,

 

I activated Elite on 17/10/2017, next day some server maintenance was done, annd post that maintenance, my elite is not working...!!

 

been emailing to various people regarding this, but no one could help me resolve it..Frown

Message 3 of 8 (645 Views)

Re: ELITE Innactive

★ Guide

Good luck with that now up to 40 emails from the boys at EA Sports and they can’t fix it glad to hear someone else can’t get something fixed but sorry for the mess you are in good luck with ever getting it straightened out.

Message 4 of 8 (628 Views)

Re: ELITE Innactive

Community Manager

@venturesrahul Sorry to hear that you are still facing the issue, your case is now with a specialist who will get you sorted asap.

 

@john4876 Can you please let me know if you are still having the issue with missing Elite time?

Message 5 of 8 (606 Views)

Re: ELITE Innactive

★ Guide

Darko I got a request in now said I had to wait 72 hours so I don’t want to put in another request until my first one is resolved 

Message 6 of 8 (593 Views)

Re: ELITE Innactive

[ Edited ]
★★★★★ Guide

@venturesrahul wrote:

ELITE Inactive, after server maintenance..!!!


Elite time is not perminant you have to buy elite time to activate it.  You probably ran out of active time during the update.   So buy more elite time from your in app IRonForce store.  

 

If you did not prior purchase elite time and were on a free active period and it exspired then you need to purchase more time.

 

now if your one of the free based players and do not spend real money on this game,  then your always going to have that inactive status till you get the free time in a victory box, or get a email with an hour or so active time gift.

 

you stated you activated it meaning you purchased active time, then it was gone next day after the maintenance update.  Ok then send a copy of the receipt to Showing your purchased it and the amount of active time should be credited to your account.  Now I am assuming you purchased elite time with iTuns or Google play, either way you have a receipt then.  No receipt then sorry your out of luck.

 

 

Message 7 of 8 (579 Views)

Re: ELITE Innactive

[ Edited ]
Community Manager

@john4876 Looking at your cases and you told the adviser that you had received the missing Elite time. If that is not the case then I would ask that you reply to the adviser. 

Message 8 of 8 (877 Views)

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