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Re: Chillingo Zendesk - No longer available to contact?

by EA_DaveRF10
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Original Post

Chillingo Zendesk - No longer available to contact?

[ Edited ]
★★★★★ Apprentice

Hi all

 

Just noticed when I tried to contact the Chillingo Zendesk to open a ticket about something, that it is no longer available to use?

 

The link we have used in the past below:

 

https://chillingosupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=200388

 

No longer allows you to contact Chillingo over the Ironforce game?

 

It gives you a drop down menu to select the game you wish to contact them about, and Ironforce is not there?

 

Have Chillingo actually got fed up with this IF game and the thousands of complaints it receives.

 

Have they completely abandoned the help desk for Iron force?

 

I then tried to contact EA help desk, and they seem to only allow you to ask questions about everything, but not to complain, or inform them about unscrupulous things going on within the Ironforce game!

 

Darubberfoctor has uncovered the Autobots problem, and nothing has been done, as far as I can see.

 

I have discovered and have further information (Not to be discussed in the open forum) about the use of autobots, but there appear s to be no person or persons to contact, since Chillingo Zendesk no longer exits for Ironforce.

 

Any one with a direct link to who ever wants to know about these dreadful Autobots being used by Hackers etc!

 

Thanks 

Message 1 of 10 (795 Views)

Re: Chillingo Zendesk - No longer available to contact?

★★★ Apprentice

 

 

Chillingo have never cared about us players

 

Horrible Company Useless!

Message 2 of 10 (778 Views)

Re: Chillingo Zendesk - No longer available to contact?

★★ Apprentice
theres no one here but us players.we have been abandoned.any replys you get now in hq are all automated.so I was told.
but then I said to myself someone must be here because the game boards have changed,(island)and the options hq button has changed to a headset now thats says help instead of options.
so a human done that part,so I say they are reading our post but just ignoring us,ty.
Message 3 of 10 (740 Views)
Highlighted

Re: Chillingo Zendesk - No longer available to contact?

EA Community Manager

Hi All,

 

Support has been moved over to the official EA help site, here:

 

https://help.ea.com/en/search/?q=iron+force

 

To send a mail, just scroll to the bottom of the page and hit the 'Contact Us' button

Message 4 of 10 (705 Views)

Re: Chillingo Zendesk - No longer available to contact?

[ Edited ]
★★ Guide

Glee, Dave, over a week for the first comment and 5 days from the last comment. You LAG as bad as your game.

Message 5 of 10 (678 Views)

Re: Chillingo Zendesk - No longer available to contact?

[ Edited ]
★★★★★ Apprentice

Hi EA Dave

 

I have used your link to report what I wanted to submit to you about cheats hacking this game.

 

 

https://help.ea.com/en/search/?q=iron+force

 

 

When your click on the link, the EA help page has no links in the drop down menu to report the subject matter?

 

Yes the page has a section / information on why we should reports cheats and hackers, but then appears not to provide a link to click on, to report such matters..

 

A colleague suggested I contact you direct by email, but it seems also you are not personally contactable! Mmmmmmmmmmm

 

I have attached three screen prints of the EA help desk page you recommended I contact, and unless I am missing something , how do I report such matters, when there's is no link etc.

 

Thanks

 

 

 

Message 6 of 10 (648 Views)

Re: Chillingo Zendesk - No longer available to contact?

★★★ Apprentice

EA Dave will get back to you over the lack of good customer service in about a months time.

 

Hope u ar not in a rush, by then the hackers would have hacked themselves to death we all hope

 

 

DOWN WITH HACKERS AND CHEATS 

 

SEND THEM TO THE GALLOWS ALL OF THEM

 

GET RID OF HACKERS AND CHEATS FOR FOREVER!!!

 

Message 7 of 10 (638 Views)

Re: Chillingo Zendesk - No longer available to contact?

EA Community Manager

Hi @bluelamp7777,

 

Use the 'Report a Bug' option, all requests go to the same support team, just make sure to mention that your reporting a cheater in the message Standard smile

Message 8 of 10 (627 Views)

Re: Chillingo Zendesk - No longer available to contact?

[ Edited ]
★★★★ Apprentice

 

REPORT A BUG!

 

I suppose Cheaters and Hackers are like bugs and they need to be squashed under foot!

 

Ha Ha Ha

Message 9 of 10 (621 Views)

Re: Chillingo Zendesk - No longer available to contact?

[ Edited ]
★★★★★ Apprentice

 

EA Dave

 

OK I will use the report a Bug option!

 

Thanks for the quick reply

Message 10 of 10 (616 Views)

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