The

[Skuble_PL]

Witam, mam następujący problem z uruchomieniem gry, wczoraj po restarcie telefonu i włączeniu gry poprosiło mnie o ponowne zalogowanie, więc wpisałem maila i powinien w następnej kolejności przyjść mi kod który muszę wpisać w celu zalogowania, niestety owy kod nie przychodził i wpisałem kilka razy poprzedni kod który przyszedł do mnie  przy takiej poprzedniej sytuacji, za którymś razem zaczął pokazywać mi się błąd który załączyłem i nie mogę nic zrobić do tej pory. Proszę o pomoc bo już drugi dzień się z tym męczę i w dalszym ciągu nic z tym nie mogę zrobić.

[Bafanc · Accepted solution]

@Skuble_PL Hi, unfortunately it doesn't work like that and the message you receive now is due to too many attempts made with an incorrect code!
The code that is sent via email is only valid for 10 minutes, after it changes and the previous ones are no longer valid!
Trying with old, old or made-up access codes will cause a login error in the long run!
Your problem, as I have read, is that you don't receive the email with the code.
How long has this been happening (is it an old or a recent problem)?
Check that your mailbox is up and running, that is, that it can receive EMAIL.
Check the spam bin; maybe they end up in there by mistake.
Connect to your EA / ORIGIN profile and log in with EMAIL and PASSWORD
=> https://myaccount.ea.com/cp-ui/aboutme/index
Once inside:
1) CHECK and UPDATE your personal data
2) CHECK that your email is VERIFIED, otherwise perform the verification
3) ADD a secondary email and / or a phone number (they will be used in case of emergency and as an alternative method to receive the security code - the phone enables VOICE or SMS)
4) SAVE the changes made
5) Before exiting, CHANGE PASSWORD (Important)
If, even after doing this, the email with the code doesn't arrive, then I recommend that you talk about it (via chat or phone - no email) with an operator of the assistance center:
https://help.ea.com/help/the-simpsons/the-simpsons-tapped-out/contact-support-for-the-simpsons-tappe...
I forgot: the problem with the error in the login process, if I'm right, should go back on its own as the hours go by. In any case, close the app and get it from the recent ones, before trying .. but try only when you have a real and still valid code

[EA_Lanna]

Hi @Skuble_PL,

Thanks for creating this thread. I'm afraid the board you've shared this on is supported in English, so this won't get much response if it remains there. Please ensure your posts and threads are shared in the language of the board you're posting on for again. ^^

I think this is in Polish, so I'm going to pop this on over to the Polish boards. 

Thanks,

EA_Lanna

[Skuble_PL]

Hello, I have the following problem with starting the game, yesterday, after restarting the phone and starting the game, it asked me to log in again, so I entered an e-mail and I should receive a code that I must enter to log in, unfortunately this code did not come and I entered the previous one several times the code that came to me with this previous situation, one time the error that I attached started to show me and I can not do anything so far. I am asking for help because I have been struggling with it for the second day and I still cannot do anything about it.

[Bafanc · Accepted solution]

@Skuble_PL Hi, unfortunately it doesn't work like that and the message you receive now is due to too many attempts made with an incorrect code!
The code that is sent via email is only valid for 10 minutes, after it changes and the previous ones are no longer valid!
Trying with old, old or made-up access codes will cause a login error in the long run!
Your problem, as I have read, is that you don't receive the email with the code.
How long has this been happening (is it an old or a recent problem)?
Check that your mailbox is up and running, that is, that it can receive EMAIL.
Check the spam bin; maybe they end up in there by mistake.
Connect to your EA / ORIGIN profile and log in with EMAIL and PASSWORD
=> https://myaccount.ea.com/cp-ui/aboutme/index
Once inside:
1) CHECK and UPDATE your personal data
2) CHECK that your email is VERIFIED, otherwise perform the verification
3) ADD a secondary email and / or a phone number (they will be used in case of emergency and as an alternative method to receive the security code - the phone enables VOICE or SMS)
4) SAVE the changes made
5) Before exiting, CHANGE PASSWORD (Important)
If, even after doing this, the email with the code doesn't arrive, then I recommend that you talk about it (via chat or phone - no email) with an operator of the assistance center:
https://help.ea.com/help/the-simpsons/the-simpsons-tapped-out/contact-support-for-the-simpsons-tappe...
I forgot: the problem with the error in the login process, if I'm right, should go back on its own as the hours go by. In any case, close the app and get it from the recent ones, before trying .. but try only when you have a real and still valid code