October 2023 - last edited June
Welcome to our EA app Troubleshooting Guide! Inside, discover solutions for common issues with the EA app, including generating an EA app Error Reporter ID and accessing EA app logs.
Let's navigate these challenges and optimize your EA app experience!
Index
October 2023 - last edited September
By default, the EA app will automatically look for updates and install them when the app is open, or when you start/restart the app. However, in certain cases, there may be delays in receiving the latest EA app updates due to various factors. To check for available updates for the EA app on your device, please follow these steps:
How to check the current version of your installed EA app for Windows
To check your current installed version of the EA app for Windows, open the app, click on the hamburger menu (the three horizontal lines) in the top-left corner, select 'About', and check the App version. All the numbers before the second (2nd) dash (-) are the most important.
Click on "Spoiler" to reveal the image:
How to check the current version of your installed EA app for Mac
To check your current installed version of the EA app for Mac, open the app, click on the EA app menu (next to the Apple logo) in the top-left corner, select 'About EA app', and check the App version. All the numbers before the second (2nd) dash (-) are the most important.
Click on "Spoiler" to reveal the image:
App version
Click on "Spoiler" to reveal the image:
November - last edited March
If you're having a problem with the EA app, game, or service, you might be asked to create and share an EA app Error Reporter ID. This ID helps the team investigate your issue. Here's how to do it:
Generating an EA app Error Reporter ID on the EA app for Windows
If you can open and log into the EA app for Windows (click on "Spoiler" to reveal the info):
If you can't open or log into the EA app for Windows (click on "Spoiler" to reveal the info):
Generating an EA app Error Reporter ID on the EA app for Mac
If you can open and log into the EA app for Mac (click on "Spoiler" to reveal the info):
If you can't open or log into the EA app for Mac (click on "Spoiler" to reveal the info):
For more information, please visit https://help.ea.com/help/ea/ea-app/run-ea-error-report.
November - last edited March
You might be asked to collect and share EA app logs for a certain issue. Here's how to do it:
How to collect and share EA app for Windows logs (click on "Spoiler" to reveal the info):
What is a .rar file and how to create it on Windows
A .rar file is a compressed file format, created by a software named WinRAR. WinRAR is used to create, open, and decompress these files. It's a useful tool for managing large amounts of data, supporting various compression formats. However, WinRAR isn't affiliated with or sponsored by Electronic Arts (EA). We recommend its use, but ensure to download it from trusted sources.
More information about WinRAR:
How do I Create a RAR Archive with WinRAR for Windows?
How to collect and share EA app for Mac logs (click on "Spoiler" to reveal the info):
Creating a .rar file on macOS
Sadly, macOS doesn't natively support WinRAR or making .rar files on its own. But, there are ways around this. One easy way is to make an Automator script for Finder which lets you make .rar files without needing to install extra software. KuyaChris wrote a good guide on this, which you can find on medium.com: Using Automator and WinRar to make RAR archives on Mac.
Another, potentially better, option is to use the macOS terminal software from RARLab. Just make sure to pick macOS as your platform and choose either ARM for Apple Silicon Macs or 64 bit for Intel Macs. However, this software doesn't fully support making .rar files on a Mac. You need to do some extra steps, which include using Automator. ezyZip wrote a useful guide on how to do this: (Video) How To Create RAR Files on Mac (The Easy Way!) | Install/Setup WinRAR for Mac.
However, please note that both these methods are not affiliated with or sponsored by Electronic Arts (EA). These are just the easiest methods we've found for creating .rar archives on macOS. As always, please understand that you're doing this at your own risk. We can't be responsible for any damages or losses that may occur.
*Regrettably, currently, the forums ONLY support the packaged .rar file format and DO NOT accommodate .zip or any other packaged file formats.
How to attach files to your post (click on "Spoiler" to reveal the info):
When you want to attach a file to your post, please click "Reply" (if it is a reply for an already existing thread) and click on the following button when creating your post:
*Note that it is not possible to attach files to a 'Quick reply' post if you want to post a reply to an already existing thread.
For more information, please visit https://help.ea.com/help/ea/ea-app/run-ea-error-report.
February - last edited March
The easiest way to repair your installation of the EA app is by re-downloading the installation file from our website here. Once you've downloaded it, execute the file, click on the repair option, and follow the on-screen instructions. By doing this, you guarantee that your EA app is fully repaired and up-to-date with the most recent improvements and patches.
Click "Yes" when this window appears:
March - last edited April
The easiest way to repair your installation of a game on the EA app, is by following the steps below:
(Click on "Spoiler" to reveal images)
March - last edited May
Should you encounter issues with downloading or updating your games, one solution is to clear your device's cache. Here are the steps to do so:
EA app App Recovery - Windows PC
(Click on "Spoiler" to reveal images)
EA app App Recovery - macOS
(Click on "Spoiler" to reveal images)
May - last edited May
If you want to use the EA app in Offline Mode to play your favourite games that support offline play, like The Sims 4, you can do so in just a few clicks:
EA app Offline Mode - Windows PC
To return to Online Mode, follow the same steps; however, the 'Go offline' button will now say 'Go online'.
(Click on "Spoiler" to reveal images)
EA app Offline Mode - macOS
To return to Online Mode, follow the same steps; however, the 'Go Offline' button will now say 'Go Online'.
(Click on "Spoiler" to reveal images)
May - last edited May
We've seen a slight increase in issues reported regarding the functionality of the EA app, such as the library not loading correctly and certain features not working as expected.
These issues seem to often be linked to the use of ad-blocking or DNS filtering tools like Pi-Hole or AdGuard, or VPNs with a strict DNS filter. Disabling these services may help alleviate these problems.
Common symptoms experienced due to the use of such blocking services include, but is not limited to:
If you're encountering any of these issues, consider disabling your ad-blocking or DNS filtering tools to see if it resolves the problem. Additionally, it has been discovered that whitelisting the domain "sdk.split.io" (without quotation marks) in the configs of your services should resolve the issue.
June - last edited June
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