[INFO] EA app - What does this INST Error Code mean? [ Edited ]

[EA_Leeuw]

Understanding and Troubleshooting Common EA app Error Codes
This guide aims to shed light on the topic of understanding and troubleshooting common EA app error codes. Whether you're encountering issues during installation, launching a game, or connecting to online services, having a grasp of these error codes can empower you to resolve the problems swiftly and get back to your gaming adventures.

EA app installer Error Code & troubleshooting

Top 11 most common Error Codes:

• INST-18-4103 - Incorrect hash value

• INST-14-1603 - Unknown fatal error

• INST-3-1920 - Failed to start Background Service

• INST-14-1460 - Local operation timeout

• INST-21-1152 - Installer already running

• INST-14-12002 - Network timeout

• INST-14-12029 - Connection failed

• INST-14-1601 - Windows Installer Service Missing

• INST-21-577 - Signature validation error

• INST-14-5 - Access denied

• INST-14-1612 - Installation source missing

Common troubleshooting steps

If you encounter issues while installing the EA app, please try the following steps to resolve the issue:

1. Restart your PC,
2. Download a new copy of the EA app installer from ea.com/ea-app,
3. Ensure that you have a stable network connection,
4. Run the new installer.

Specific steps for some common errors can also be found below

If problems persist please let us know at EA Answers HQ.

[EA_Leeuw]

INST-18-4103 - Incorrect hash value

This error indicates that our installer's download appeared to be tampered with or downloaded incorrectly.

Possible steps to resolve:

1. Follow Common troubleshooting steps above.

[EA_Leeuw]

INST-14-1603 - Unknown fatal error

This error indicates that a generic fatal error happened during our install.

Possible steps to resolve:

1. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
   1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
2. Follow Common troubleshooting steps above.

[EA_Leeuw]

INST-3-1920 - Failed to start Background Service

This error indicates that we successfully installed our game management service, but that it wasn't able to start.

Unfortunately, we're not sure why this happens, the Common troubleshooting steps above may help, but if not please get in touch with us on EA Answers HQ. We'd be particularly interested to know if the following file exists on your PC: C:\ProgramData\EA Desktop\Logs\EABackgroundService.log.

[EA_Leeuw]

INST-14-1460 - Local operation timeout

This error indicates that we tried to run an installer for one of our dependencies and were unable to do so. This can commonly occur when trying to install the VC Redistributables.

Possible steps to resolve:

1. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
   1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
2. Follow Common troubleshooting steps above.

[EA_Leeuw]

INST-21-1152 - Installer already running

This error indicates that the EA app installer is already running.

Possible steps to resolve:

1. Check to see if a Windows UAC elevation prompt is waiting for your attention (the EA app client installer requires Admin permissions to proceed).
2. Follow Common troubleshooting steps above.

[EA_Leeuw]

INST-14-12002 - Network timeout

This indicates a network connection issue.

Possible steps to resolve:

1. Ensure you have a stable network connection,
2. Follow Common troubleshooting steps above to retry,
3. Try again at a later time.

[EA_Leeuw]

INST-14-12029 - Connection failed

This indicates a network connection issue.

Possible steps to resolve:

1. Ensure you have a stable network connection,
2. Follow Common troubleshooting steps above to retry,
3. Try again at a later time.

[EA_Leeuw]

INST-14-1601 - Windows Installer Service Missing

The EA app installer relies on the Windows Installer Service, this error indicates that that service was unavailable and that there may be a problem with your system configuration.

Possible steps to resolve:

1. See Microsoft help topic available here.
   1. The full text of the system error is: "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance."

[EA_Leeuw]

INST-21-577 - Signature validation error

This error indicates an issue with the EA app installer's self-integrity check. This could be due to tampering or a file write error.

Possible steps to resolve:

1. Follow Common troubleshooting steps above.