July 2021
I just recently got my EA account back in June. My account was "hacked" and after talking to one, completely ignorant member of support, the 2nd one was able to help me. Unknown to me at the time but EA doesnt really look into your account and see what the person had or had not done to it. So, I've literally never played Apex legends, but i wanted to play it with some friends and installed it this very morning. At startup, i noticed i was lvl 14, red flag already, but didnt think too much of it. Upon attempting to connect to just a simple training game, i was told my account was banned.
Now, to those of us without smooth brains, its fairly obvious. If im telling the truth, it should take them all of 5 minutes to look at the ip address that was playing at the time, see it was from brazil, see the actual holder of the account is in the states, and unban. But this is EA we are talking about. Had a similar issue with blizzard. Account hacked, banned from game. 15 mins with their live support, my account was back in my hands and i was unbanned from the game.
So, the biggest issue isnt the fact that i was banned in the first place, its the lack of information. Support could not tell me when i was banned, or why i was banned. So now i have to wait several weeks to find out if im actually going to be unbanned to a game ive never played. All while having no communication to the people that are actually "investigating" my case. And for the love of god, community managers, dont give me a copy and paste response telling me to submit a ticket and how. Its been done. Be useful and do something actually productive.
July 2021
Just from what you yourself have stated it seems "Support" has been directed to follow steps, without being given any real info to act or help. Why get mad at them?
It is EA/Respawn you should have issue with. Stop giving money to companies with horrible practices. Activision/Blizzard also falls into this category.
July 2021
I was charged twice for the season 9 battle pass on opening day. Have been trying to get it resolved ever since bouncing between ea and Microsoft to finally be told that since the occurrence happened beyond a certain period there was nothing they can do. So basically they stole from me. If that's not something to be mad about what is. Posting here so people are aware of their practices since there's really nowhere else to turn to
July 2021
July 2021
Oh I completely understand that, but they wouldn't tell me anything at all. Not even a broad reasoning. Couldn't even give me a date. Like I downloaded my EA data, and it shows login attempts from China and successful logins from Brazil. I honestly feel like I have to prove me innocence at this point and was only wanting to gather stuff for that. I just needed a ballpark
July 2021 - last edited July 2021
Just proving a login from somewhere else doesn't prove it wasn't you, this is probably why they don't help in this scenario.
It's called a VPN, every cheater has one, also normal people have them.
Also be sure to turn 2FA on so this can't happen again.
This post was made from Toronto, where I DON"T live.
July 2021
July 2021
July 2021 - last edited July 2021
Yes because that is clearly working in this cheater free game.
@E9ine_AC HWID's can be spoofed also.
(no normal people don't have one of those installed so I can't show you)
July 2021