January - last edited February
I opened 501 apex packs yesterday (in one sitting - 100% positive 501 packs) with the sole purpose of getting an heirloom. Surprise, surprise, no heirloom shards. I was dumbfounded and contacted support via chat. Support guy was very nice, but clearly couldn't do anything to address the (expensive) issue.
The biggest takeaway from the support chat was that the support rep freely admitted the following:
"I have just consulted with the concern team regarding your issue. Please first of all, accept my apology for the inconvenience caused. I would like to inform you that there are some technical difficulties going on server and there are many players facing the same issue."
What the what?
Question 1: Why in the world are apex packs still being sold or allowed to be opened if this is a known issue "many players are facing"?
Question 2: Anyone have a similar issue?
Given what the support rep clearly stated, just a warning to anyone thinking about trying to get an heirloom - it is not "technically" possible at this time. I can attest to it not being possible with 100% certainty.
Haven't gotten a response from Apex, but if this topic gets any replies and people have interest, I will keep the post updated.
OMG! I was just told by 2 separate support reps that every single post I have ever read regarding the chances of getting an heirloom are wrong. They both made it very clear that you are not guaranteed heirloom shards if you open 500 packs. I am in a state of shock.
Has the entire APEX community been operating under false assumptions that 1 in 500 chance does not mean what all these websites (including EA's website) says that it means? That if you open 500 packs, you may not get heirloom shards as clearly stated here:
If you think I am exaggerating the above, I have the support chat transcripts to prove it.
I simply couldn't believe what support was telling me, so I contacted them for a 3rd time. Not even joking when I say this, but the support reps recommended solution, after opening 501 Apex packs with the sole purpose of getting an heirloom was to - wait for it - "Open more Apex Packs". I kid you not.
My anger over this issue immediately disappeared based on the belly-aching laughter this recommended solution caused. Sheesh - what universe are we in?
January - last edited January
@xXStatelessXxIt feels like they withhold heirlooms from vet players, and then goes "here you go love", to players who created an account like the last week and only opened their 3rd pack or something. I know a level 35 who opened about 15 packs, and got 3 heirlooms.
Yeah. I've seen that too and although unfair to us players that supported the game from day-1, I am not sure it rises to the level of a criminal act .
That being said, it has been stated in no uncertain terms that heirlooms are guaranteed within the opening of 500 packs. What I am saying is that I opened 501 packs yesterday and there were no heirloom shards (and this doesn't even count the packs I opened this season which would count toward the 500).
I contacted support and they freely admitted that they knew this was an issue. Hate to use such a heavy term, but if they know about the issue and allowed it to continue unabated, there is a term for that - Fraud.
Simply put, it is not a good loot system. It is the reason why there are 3 separate class action lawsuits against EA currently.
Someone didnt really fully bake how the loot system works and what the long term limitations would be for Respawn.
To your point, do you really need 30 common skins for the same character if you have a legendary skin you like? Same with other items. How often do you change a character's banner?
It is truly baffling to me how the devs are world-class developers and produce a technically mind-bending complex game, yet the marketing folks in the company failed so miserably at monetization of the game.
If you are looking for an heirloom, i wouldnt open any more packs until they fix the "known" issues preventing people from getting them.
Of the 500 packs I opened, I saved 126 of them over the course of multiple seasons. Battle pass, quests...all of them. I was waiting for the Gibby heirloom. That is why this issue is even more painful to accept.
January - last edited January
@Midnight9746on one of those youtube channels that show funny clips that happen in apex I watched someone on a level 4 account after doing a 5600 damage game (obviously a smurf or hacker) unbox heirloom shards... Here I am, playing apex legends for almost 8 seasons with 0 heirlooms