October 2019 - last edited October 2019 by EA_David
Im not going to say much. I said enough to the customer support. But you can read what Im not liking right now.
Mohd
Thank you for contacting EA HELP, my name is Mohd, may I start with your first name please?
(My Name)
Nice to meet you Tory.
(Me)
Likewise
Mohd
I can see that you have created the case for Apex Legends. Could you please explain how may I assist you in this game?
(Me)
Yes I started playing Apex on ps4 About 7 months ago. Or atleast Thats my fisrt stream on the game
2:12 AM
I havent played for a couple months and when i tried to log in and connect ea to my Psn account it worked but everything I unlocked and and paid for is not on my account
Mohd
So you lost your contents from apex. Right?
(Me)
Yes. legends and anything I unlocked under the first battle pass. Things ive bought and even my stats
Mohd
I can imagine how inconvenient it can be, I will surely look into the details to help you with contents.
ok Would it be okay, if I ask few question from you so I can help you with your missing contents?
(Me)
Sure
Mohd
May I know your psn id to assist you better?
(Me)
(MY PSN NAME)
Mohd
Have you played on PC or ps4?
(Me)
I just downloaded apex on my new pc last night. Ive only played on ps4
Started when apex came out
Mohd
Please allow me a minute while I am checking the account details.
(Me)
I played for about 3 months then took a break and went to Fortnite. Noiw im trying to stream more apex with the new features and maps
Mohd
May I know which contents are missing?
(Me)
give me a sec i can browse at an old stream
Mohd
Take your time.
(Me)
I know I had Caustic and Octane unlocked. I dont remember if I had Mirage
Mohd
Make sure you are trying to login with correct account, Check if you are using any other psn account.
(Me)
Im in the right account it has my name as **********
I can send you screen shots
Mohd
File Transfer Requested
Yes, attach a screen shot using the link.
(Me)
Give me one sec I have to transfer
Mohd
I am here with you.
Mohd
It seems that you are away from the Keyboard, please let me know if we are still connected.
(Me)
20191003_092622593_iOS.jpg
2.2 mb
File Transfer Succeeded
So this is what i just logged into on my pc
Mohd
So you want to transfer your ps4 progress to PC.
Right?
(Me)
Yes, I linked my psn to my ea account
Mohd
Alright, I would like to tell you that currently there is no option to transfer your progress from ps4 to PC (cross platform)
And these restrictions are from psn end.
(Me)
Wouldn't cross platform mean playing with others? Everything Ive purchased is through your game. How would It be the fault of playstation that what I bought from Apex is not transferred?
Mohd
There is no option to transfer progress and contents from console to PC, As both are cross platform and these restrictions are from console manufacturer end.
And this is for all games this is not for EA games.
(Me)
Why would content have to be transferred shouldnt it be in my account. how can I transfer my account to a different platform but now whats in my account
Mohd
Yes your contents in your account and save on your psn account, So if you play using your same psn id you will be able to see your content.
(Me)
When you access my account you can see what Is in there?
Mohd
Yes, As you played on ps4 so you can see your contents on ps4, If you playing on PC you need to start over.
(Me)
What about the things I have purchased?
Mohd
Yes, You only can use your purchased contents on same platform.
If you purchased on ps4 you only can use on ps4,
This is not for EA games, This is same for all games.
(Me)
Why does Fortnite not have this issue?
Mohd
This is something decided by our studio team, What we can do best we can send your feedback to our studio team as our team have facility to make changes and I hope our team will work on this.
(Me)
studio team? what is that. Ive never heard of this term
Mohd
Studio team is develop the game and have option to make changes.
I would also suggest you to please post your feedback on forums as our developers and studio team available on forums.
https://answers.ea.com/t5/Apex-Legends/ct-p/apex-legends-en
(Me)
So they would change the game for me? Seems unlikely
Mohd
Only they have option to make changes, So post your feedback and check updates.
(Me)
I have a question for you
Mohd
Yes please.
(Me)
Is this a problem for many? People buying things from the apex game through playstation. Then upgrade to a pc to become better and they dont get anything that they earned or purchased
Mohd
We do not receive such contents as all players already knows that, Sometime players contact us for add this option so they can use the contents on cross platform, like PC contents on console and console platform on PC.
(Me)
I believe this is a problem for many. there are many in my circle who are switching to pc from console. Many kids dream of getting a pc.
Mohd
Sure, I am sending your feedback and also post your feedback on forums and I hope our team will work on this and add this feature.
Are we connected?
(Me)
Im just surprised its 2019 and these games are spending time and resources to change the map, add guns and skins but not taking care of the players that switch to keep what they have worked hard for. Playstation or xbox doesnt have the rights to what I purchase with my money. The game manufactures should have all products in the game. I dont care for cross platform to get people to play together even tho thats common sense. If i need cross platform to have my purchases in my account on what ever im playing then that needs to be pushed by apex. This is honestly ridiculous . I was excited to come back to apex and stream. I was even going to bring other streamers who have left fortnite and gone to minecraft or other games. But to be honest something this dumb is still in place even after they have put in a new map.. Design and testing aint cheap. Cross platform would bring people together. Thats what online games are for. But there are restrictions it seems like. The ones who can only afford a console can play with other console players and The ones that can spend money on a gaming pc, play with their friends. To be honest foolish. I like this game but something as simple as my hard work, stats and money not able to transfer makes me not want to encourage any one to switch to a pc let alone play the game. I would rather just tell them to get better in fortnite and enter cash cups to get money. True prizes for their hard work rather than digital skins. Apex has potential. Bring the people together! Or else you loose important networks!
Mohd
Trust me, I really appreciate your enthusiasm towards the game; I have given you the best available option because being a gamer myself, I can relate to what you have experienced.
(Me)
Perfect how can we make this go up. Forums are forums. Can I file a complaint. Not against you. You are just doing your job and I appreciate you listening.
Would that help this issue actually go somewhere rather than a chat room?
Mohd
We can share your feedback and you can post on forums this is the best way to send details to our studio and developers team.
I hope our team will work on this and help with add the feature.
(Me)
Its not about hope my friend. Its about when.
Mohd
Our team will update the confirmation on forums and twitter so post on forums and check updates on forums and twitter.
(Me)
ok Im going to get off. Thank you for the time. I like the quick response. You guys are faster than Fortnite. So props on that!
Can I just post this conversation in the forum
Mohd
Thank you so much for your co operation.
I really appreciate.
You do not need to post this chat, Just mention the case id 51378255.
All the details available on this case id.
(Me)
I mean im not going to play the game now. So if thats co operation than we can call it that. But ill be respectful to you and a little witty. No offense meant for you! I will thank you for the info
Mohd
So today you contacted us for transfer your progress and we advised to post feedback on forums, is there anything else I may assist you with?
(Me)
Nope. Thank you!
Mohd
Thank you for contacting EA help!
help! I am also sending a follow up email to summarizing the interaction.
Goodbye and take care!
Always be happy and smiling!
For further help or help articles, you can always check our knowledge base help.ea.com. https://answers.ea.com
Mohd
sounds good]
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October 2019 - last edited October 2019
Hi! we do gather feedback and send it to the devs, and cross-platform/cross-progression is something that gets asked about a lot. I'd love it myself to be honest.
On the particular issue of Apex cross-progression, however, there's an interview from a while back which indicates that it won't happen.
You can read more on it here: https://www.eurogamer.net/articles/2019-02-04-respawn-explains-apex-legends-surprise-release-and-why...
Oh, and I put the transcript under a spoiler tag, it's quite long.
October 2019
December 2019
December 2019 - last edited December 2019
@Pleiadian_lifeI didn’t read the whole thing just up to the part about EA Support saying the issue is on the console manufacturers end and I agree with that statement
I don’t agree its the right thing to do, but Playstation/Microsoft have certain Guidelines Games have to follow in order for them to be accepted onto their platform
This sounds dumb but Microsoft has rules that in order for a game to have E rating there can’t be any voice chat or text chat, I mean this makes sence tbh with all the bad language available but my cousin plays roblox and they had text chat for xbox on certain games, but Microsoft made them remove text chat for xbox on all games or they were removing xbox from the Microsoft store so now shes unable to talk on any roleplay games that sadly require talking
I think part of the reason Microsoft/Sony have these Cross Platform issues is because they want you to play on their platform and not any of the competitors platforms, tbh imo this sounds dumb unless again its on microsofts end causing the issues... because they want people to pay for Xbox gold or live whatever every month and if you switch over to playstation or pc where its free they could lose potential money
i think its a scam of the gaming marketting industry so they can charge you for the same thing for each platform... For instance if you buy Minecraft in the Ios Apple Store, you won’t have it on the android Google Play Store
I gotta admit though these make sence but in the case with apex legends it dosnt, its a free game on all platforms and its your account, on most apps/games one account is all you need for each and you are free to play on any platform you want at any given time
Im assuming playstation has a sony account and xbox has a microsoft so i understand why that dosnt work because the 2 companys are competitors, but by that logic most pc users use microsoft software so xbox one users should be able to use their account on pc since its microsoft either way but im pretty sure you can’t
Im not disagreeing I think Apex Legends needs Cross Platform even though it wouldn’t benefit me much unless I bought a PS4 to do
April 2020
i just want all my stuff from the PS4 account on my PC account it has the same email so why was i unable to login to it
June 2021
The rep lied. i can transfer my ffxiv account to pc. its a EA thing not sony.
June 2021
"Well I consider this theft."
Is your PS4 account no longer accessible?
Then it is not theft.