May 2020
Last night, in my excitement, I clicked to unlock the new Legend Loba... I saw the two options, 12,000 legend tokens or 750 Apex coins. Obviously, don't use Apex coins, why is that even an option?? BUT I DID! My tired brain saw the lesser cost and clicked. There was NO confirmation, NO warning like "Do you want to use 750 Apex Coins"? NOTHING! It was completed in one swift click. I was devastated!!!! I have over 80,000 legend tokens with NOTHING to spend them on. I earned my Apex coins with the battle pass and have been super choosy what I spend them on... NOT A NEW LEGEND! I contacted EA support this morning and they told me "I want to share that the game is saved on our online servers and sadly we do not have the option to process refund for the in game purchases. The server will not allow us to revert the purchases once done." So I requested them to take 12,000 tokens from me and give me 750 apex coins back, to which they said they cannot. Sigh.... so, be warned, don't spend real-world-dollars on Loba!
May 2020 - last edited May 2020
@nik8248Honestly they can its just an excuse, fortnite allows you to do it a maximum of 3 times (in a lifetime) but they could easily give unlimited refunds if they wanted too but they won’t, i understand why in a way because it could be exploited but they should put a system in place to allow like idk 3 refunds per year for accidental purchases like this one or atleast add an option for a confirmation message before purchasing an item with apex coins because I would love that option while others like streamers who purchase alot of event packs probally wouldn't like to confirm for each individual purchase so it seems better as a toggle option somewhere to avoid accidental clicks because its too easy to click the wrong button
the thing about fortnites refund system is that its instant... (ive used it once for something I didnt even know I bought lmao) its not just stuck in the server somewhere like apex’s excuse I feel like apex legend’s would work similiar to that if they really wanted to give refunds but its probally just not set up yet