March 2020 - last edited March 2020 by EA_David
My account has been hacked. This account is from 10 years ago. I havent played madden 19 in a long time. With the coronavirus shut down decided id play a game or two. Could not sign in using my modern email address. Noticed that the "main email" for my account is one i have never seen before. I cannot sign into origin and therefore cannot open Madden 19 to play. i have gone round and round and round here on madden NO HELP WHAT SO EVER. I just want to type a message to a tech and it is impossible. I need some HELP!!!!! S. O. S.!!!!!! Thjis is soooo frustrating, this is why its better to have a disk that you purchased and can pop in when you want to play.
March 2020
here is the email that hacked/replaced mine [edit: email address removed] if some one from EA support could please respond and let me know what is the proper way to open my madden 19. i really just wanna goto the practice drills but cant sign in because some one change my main email address. Thank you
March 2020 - last edited March 2020
@Mcfike555 Hi, unfortunately we can't directly help through the forums, but support should be able to get this fixed handily.
Can you try using this link and choose chat? Support are closed right now, but you can try during office hours. If you're not in the US you can change the location by clicking the flag icon in the top right and choosing the appropriate country.
March 2020
EA David,
Thank you for the reply. When i click on the link you provided it takes me to a page i have seen many times on this round and round journey i have had here on EA. I do not see any spot to "chat" with a tech. I would love to be able to do that and definitely think it could solve the problem fast. Is there another "chat" link you might have or if you could coach me up on something i have missed. Thank you again for any help I really appreciate it. If i could straighten this out and get to gaming it might save my sanity from being couped up for so long
September 2020
My email [edit: email address removed] was hacked and I can not verify my POGO account. I need to change the email address so I can access my POGO games.
My new email address is [edit: email address removed].