July 2020
The heirloom system is broken. 500 apex packs for an item that does absolutely nothing for you. So here are a few improvements you can add to your heirloom system:
1. Release more heirlooms at a faster pace. I don't want to get heirloom shards, and then wait 3 years for a Revenant heirloom to come out.
2. One time heirloom trade. In early season 4, before the system override event, I got the Lifeline heirloom in an apex pack. Lifeline is one of my 2 least favorite legends. I want the option to trade in my heirloom for shards.
3. Reduce the maximum amount of packs to get an heirloom to 250. Still, like it is now, only the most committed players will get heirlooms. But now, they won't have to wait forever, or have to spend a few hundred bucks,
4. Heirlooms give you exclusive finishers, and possibly skins. I think the people who own heirlooms really want to show off the fact that they own an heirloom. An exclusive skin, even if it is just a recolor of a legendary, would be awesome.
5. Heirloom pickup. Let's say you kill someone with an heirloom, you should then be able to pick up that heirloom, no matter what legend you're using, and use that heirloom for the remainder of the game.
Please consider these ideas.