unblock my account.

by washfeetback
Reply

Original Post

unblock my account.

★★★ Novice

My account was banned two days ago for no reason.I didn't use a plug-in.I've been playing games at home,but the account was banned.I hope EA can unblock my account.

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Re: unblock my account.

★★★ Novice

And I can't create my case. I want to ask why EA did this?

Message 2 of 3 (156 Views)

Re: unblock my account.

Hey welcome to AHQ! Unfortunately AHQ (the forum) won't be able to do much for you on the ban. You will need to contact the EA TOS department, they are the only teams who can review bans and reverse them.

Please only submit 1 ticket, and wait for a response. I have heard they are receiving an unusually high number of appeals, so it might take a few weeks to get a response. They will respond it just takes time for them to review everything and respond.

If your initial appeal is denied, then you can submit a second appeal.

Keep an eye on your emails spam and junk folder, just to make sure you do not miss any communication from the EA TOS department.

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

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