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[hieubeohetto]

I have report about my account lost all gems and coins. And they said :

Thank you for contacting us back. My name is Ayan and I would assist you with your issue today in PvZ2. I do appreciate your efforts for sending us with the screenshots. But to proceed the case further I request you to send us with the affected profile name where the issue persists. Will be waiting for your reply. You can also find  answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at  http://answers.ea.com Thank you once again for contacting EA help.

I just want ask, where is the profile name

[EA_Darko · Accepted solution]

Hey @hieubeohetto the best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

Hey @hieubeohetto the best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko