Forum Discussion

4 years ago

steam Product activation not working

i bought a way out on steam but every time i try to launch it i am made to put a product activation key into origin. i have not received any such key. ive bought ea games of steam before (battlefield 4) and never had this issue, how can i fix this?

discussion

3 Replies

EA_Darko
Community Manager
4 years ago
Hey @UpDownVevo if you go to your Steam library and select the game then you should under properties be able to copy and paste your product code when requested.

Darko
UpDownVevo
4 years ago
ive looked in properties and cant find the code? where is it?
EA_Darko
Community Manager
4 years ago
Hey @UpDownVevo for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

You can contact our live support at help.ea.com.

To speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

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To activate your game on this","conversation":{"__ref":"Conversation:conversation:10035550"},"id":"message:10035550","revisionNum":1,"uid":10035550,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-en"},"author":{"__typename":"User","uid":2575301,"login":"DarthPandaaa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"}},"metrics":{"__typename":"MessageMetrics","views":64525},"postTime":"2019-01-10T19:02:53.139-08:00","lastPublishTime":"2019-01-10T19:02:53.139-08:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12130194":{"__typename":"Conversation","id":"conversation:12130194","topic":{"__typename":"ForumTopicMessage","uid":12130194},"lastPostingActivityTime":"2025-04-26T04:51:21.650-07:00","solved":false},"ForumTopicMessage:message:12130194":{"__typename":"ForumTopicMessage","subject":"Всем привет","conversation":{"__ref":"Conversation:conversation:12130194"},"id":"message:12130194","revisionNum":1,"uid":12130194,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-en"},"author":{"__typename":"User","uid":5509704,"login":"rh6wegv71jwm","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":17},"postTime":"2025-04-26T04:51:21.650-07:00","lastPublishTime":"2025-04-26T04:51:21.650-07:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community Manager","color":"004DEB","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}"},"rankStyle":"FILLED"},"User:user:44":{"__typename":"User","id":"user:44","uid":44,"login":"EA_Darko","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-03T03:16:13.367-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS00NC1rTXFXREU?image-coordinates=389%2C0%2C1372%2C983"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:tghpe58374/user:44"},"ModerationData:moderation_data:9993272":{"__typename":"ModerationData","id":"moderation_data:9993272","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9993272":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:44"},"id":"message:9993272","revisionNum":1,"uid":9993272,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-en"},"parent":{"__ref":"ForumTopicMessage:message:9993271"},"conversation":{"__ref":"Conversation:conversation:9993271"},"subject":"Re: steam Product activation not working","moderationData":{"__ref":"ModerationData:moderation_data:9993272"},"body":"

Hey @UpDownVevo if you go to your Steam library and select the game then you should under properties be able to copy and paste your product code when requested.

Darko

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ive looked in properties and cant find the code? where is it?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"63","kudosSumWeight":0,"postTime":"2021-06-29T04:04:31.955-07:00","lastPublishTime":"2021-06-29T04:04:31.955-07:00","metrics":{"__typename":"MessageMetrics","views":675},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:origin-for-mac-en/message:9993271/message:9993273","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9993274":{"__typename":"ModerationData","id":"moderation_data:9993274","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9993274":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:44"},"id":"message:9993274","revisionNum":1,"uid":9993274,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:9993273"},"conversation":{"__ref":"Conversation:conversation:9993271"},"subject":"Re: steam Product activation not working","moderationData":{"__ref":"ModerationData:moderation_data:9993274"},"body":"

Hey @UpDownVevo for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

You can contact our live support at help.ea.com.

To speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

\n\n

Finally, you can choose to begin a chat or request a call back.

Darko

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