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ahmedandeel12's avatar
ahmedandeel12
New Traveler
12 months ago
Solved

slow game laggy game

bad experience when i bought ea 24  then when i asked other they all say the same ea fifa 24 have a lot of error as developer . the responsiveness of  the controller is slow about 1 sec . agility of the players without skills is zero . with other competitors in the market ea will loose 50 % of their player if you wait until the end of fifa 24 . solution increase the game speed   improve agility or continue as you think and loose . thanks for the time

  • EA_Jason's avatar
    EA_Jason
    4 years ago

    I have just merged all reports about the games "Not Currently Playable" on the EA app into one topic and we will do some investigating to see what is causing this. 

    Could you let me know what games are affected and provide some examples of games that don't show this message?

    We will also need some Error Reports from the EA app.

    1. Click the menu icon (it looks like 3 lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
    2. Choose the Type of problem you’re having.
    3. Tell us about the issue you’re having in the Description of problem box.
    4. Check the box next to Share diagnostic information when report is submitted.
    5. Click Submit report and wait for it to complete. 
    6. Write down your Report ID and share it in this thread.

53 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Not seeing issues with response here @ahmedandeel12 and I was playing a few minutes ago.


    Could it be connection issues or input delay that you are seeing?

    Darko

  • Pinkoroponko's avatar
    Pinkoroponko
    Rising Scout
    11 months ago
    @EA_Darko stop telling connection issues 365 days you are saying always the same thing to everybody tell your boss he need fix the servers.
  • all3l33's avatar
    all3l33
    11 months ago

    The responses from EA support often come across as jokes. No offense, but the support team's competence seems to be at rock bottom.

    We understand that fixing the game overnight is unrealistic, but a support engineer should do more than just copy-paste useless links or contradict the entire community.

    They should collect feedback and share it with the development team, at least this is my impression.

    However, this isn't what's happening. Instead, they blame players, and if that doesn’t work, they lock threads and reply with the same useless links.

    Congratulations to the support team one more time for doing...nothing?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Issues with connection @all3l33 are something that you need to work on your end. 

    If there are connection or server issues on our side then we will communicate it.

    Darko

  • all3l33's avatar
    all3l33
    11 months ago

    @EA_Darko are you serious right now?

    Honestly, we need something more useful than the link you keep providing to check our connection. I've already confirmed multiple times that my connection is perfectly fine.

    Everyone is complaining about the same laggy gameplay, and I've never seen you admit to any server issues on your end.

    ***attached connection, just as an information, cause I really don t get how you can blame our connection.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    11 months ago

    We put up banners across this site @all3l33 and make announcements on social media if the servers are having issues.

    If you see issues outside of these then it's something you need to work on from your end to improve your connection.

    Darko

  • all3l33's avatar
    all3l33
    11 months ago

    @EA_Darko 

    I won't make any effort to explain this to you because, as usual, you're focused on trying to excuse the bad game and blame the issues on the customers.

    Just out of curiosity, since you saw my screenshots showing my connection, what exactly seems to be the issue there?

  • ahmedandeel12's avatar
    ahmedandeel12
    New Traveler
    11 months ago

    as a company keep doing what your saying just wait for new fc 25 the loose of of huge number of players due to useless support , the new other company released version beta beta version cleared your issues in there game and script and slow response just wait 

  • all3l33's avatar
    all3l33
    11 months ago

    @EA_Darko 

    So, that's it, right? You can't even uphold your claim of "customer responsibility to fix their connection"

    I asked a simple question, backed by real data in the form of a screenshot, about your thoughts on my gigabyte connection. Is this the connection I'm supposed to manage or troubleshoot?

    That is why everybody is mentioning the fact that on this forum the support ends before it even starts...

About FC 24 General Discussion

Discuss the latest news and game information around EA SPORTS FC™ 24 in the community forums.9,155 PostsLatest Activity: 14 hours ago
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bad experience when i bought ea 24  then when i asked other they all say the same ea fifa 24 have a lot of error as developer . the responsiveness of  the controller is slow about 1 sec . agility of the players without skills is zero . with other competitors in the market ea will loose 50 % of their player if you wait until the end of fifa 24 . solution increase the game speed   improve agility or continue as you think and loose . thanks for the time

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bad experience when i bought ea 24  then when i asked other they all say the same ea fifa 24 have a lot of error as developer . the responsiveness of  the controller is slow about 1 sec . agility of the players without skills is zero . with other competitors in the market ea will loose 50 % of their player if you wait until the end of fifa 24 . solution increase the game speed   improve agility or continue as you think and loose . thanks for the time

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Hey @Pinkoroponko are you also having issues with your connection. If there are server issues we'll see it on this side and let the community know. 

\n\n

For your issue please try the following: https://help.ea.com/en/help/faq/problems-playing-online/

\n\n

Darko

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