origin crashing after clicking on a game in library

by JTev17
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origin crashing after clicking on a game in library

★ Novice

My problems started when trying to redownload battlefield 4 today after which i tried to launch the game and it crashed my origin instantly i then tried to repair my game to no avail i then uninstalled all my games and origin itself. after reinstalling origin I cant even click on the battlefield 4 tab in my library without origin fully crashing. I have tried to clear my cash and nothing has worked  

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Re: origin crashing after clicking on a game in library

Community Manager

Hey @JTev17 there are a couple of errors showing there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

Let us know how you get on.


Darko

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Re: origin crashing after clicking on a game in library

Community Manager

Hey @JTev17 can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Darko 

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Re: origin crashing after clicking on a game in library

★ Novice

Hey @EA_Darko  here's the DxDiag thanks for your help (: 

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Re: origin crashing after clicking on a game in library

[ Edited ]
★ Novice

@EA_Darko Just a side note my origin does not crash when clicking on any other games or launching any other games it seems to only happen with all battlefield titles  

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Re: origin crashing after clicking on a game in library

Community Manager

Hey @JTev17 there are a couple of errors showing there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

Let us know how you get on.


Darko

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Message 5 of 5 (121 Views)
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