online

[solidnational]

my ea account is one I no longer have access to, is there any way to change it

[ThandalNLyman · Accepted solution]

The only people who can assist with account access, log-on problems, purchases, entitlements, or refund issues are the EA Game Advisors.

You can reach them at help.ea.com/contact-us.

Choose the "Contact Us" or "Chat" option (not "AHQ", you've already done that.)

ProTips:
1. Be at your gaming rig.
2. Be logged-on to your EA/Origin account (unless that's the problem, obviously.)
3. Be able to spend 10-30 minutes "on hold" before reaching someone.
4. Be willing to try again. Sometimes the first (or second) Advisor isn't... successful.

Good Luck! 

[ThandalNLyman · Accepted solution]

The only people who can assist with account access, log-on problems, purchases, entitlements, or refund issues are the EA Game Advisors.

You can reach them at help.ea.com/contact-us.

Choose the "Contact Us" or "Chat" option (not "AHQ", you've already done that.)

ProTips:
1. Be at your gaming rig.
2. Be logged-on to your EA/Origin account (unless that's the problem, obviously.)
3. Be able to spend 10-30 minutes "on hold" before reaching someone.
4. Be willing to try again. Sometimes the first (or second) Advisor isn't... successful.

Good Luck!