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missing battlefield game after redeeming of a NVidia game code

by thunstrom1969
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missing battlefield game after redeeming of a NVidia game code

★★★ Newbie

Missing content:  Redeemed a Nivida Geforce experience game code Got an email stating it would be added to my origin account and the game never showed up. have been through the live chat and was unable to troubleshoot the issue and was advised by the agent to report a bug.  see the screenshot of the issue as well as the transcript of the conversation with the agent.

Message 1 of 2 (143 Views)

Accepted Solution

Re: missing battlefield game after redeeming of a NVidia game code

Community Manager

Hey, @thunstrom1969  when it comes to Missing games, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

 

Just a heads up make sure you are logged in the correct account. Most of the time its related to people logged into the wrong EA Accounts. 

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp

/Atic

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Message 2 of 2 (96 Views)

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Re: missing battlefield game after redeeming of a NVidia game code

Community Manager

Hey, @thunstrom1969  when it comes to Missing games, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

 

Just a heads up make sure you are logged in the correct account. Most of the time its related to people logged into the wrong EA Accounts. 

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp

/Atic

Atic.png

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

---------------------------------------------------------------------------------------------------

Message 2 of 2 (97 Views)
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