Re: golden gnome not counted

by benn1nat0r
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Original Post

golden gnome not counted

★★ Novice

Hello! I collected gold gnomes, collected them all, but I did not count the gnome at number 22 of the 24 gnomes. Now I can't get a prize from the chest and I can't get a medal for completing this achievement - collecting gnomes. And accordingly I will not be able to collect all the medals and buy clothes for an acorn, which can only be bought if I have collected all 50 medals. What can I do, help.

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Re: golden gnome not counted

★★★★ Expert

Hello @loony-schoolboy !

I'm sorry to hear you are affected by such an issue. Many users have had similar problems with golden gnomes in the past. Unfortunately, there is nothing you yourself can do in-game to fix this, as far as I am aware. I suggest you make a bug report on the matter in this part of the forum:

https://answers.ea.com/t5/Bug-Reports/bd-p/pvz-battle-neighborville-bug-reports-en

 

EA Staff will respond to your report there and either fix it directly for you, or tell you what you can do next in order to get it fixed. They may tell you to contact customer support.

 

I hope I could help. Have a nice day!

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