email

[Vandooren10]

Hello,

We no longer monitor this email address and we want to make sure you get the help you need.

Visit EA Help and log in with your EA account information.There you can browse help topics or click Contact Us at the bottom of any help article to ask a specific question. You can also participate in discussions with the player community on Answers HQ.

Regards,
The EA Help team

What can i do?

[EA_Darko · Accepted solution]

Hey @Vandooren10, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Darko]

Hey @Vandooren10, can I ask what the issue that you are seeing is?

The more info we have the better we can help.

Darko 

[Vandooren10]

@EA_Darko Hello, my case was about a hack on my account

[EA_Darko · Accepted solution]

Hey @Vandooren10, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[Vandooren10]

@EA_Darko hello, that just the problem, i already had a chat with the advisors, i'm waiting 2 weeks on a answer. regards Yoran

[EA_Darko]

Hey @Vandooren10, if you have a case open with our team and they are investigating then the best thing to do is to keep an eye on your email for a response from the team.

Darko 

[Vandooren10]

@EA_Darko so it can that i haven't heard anything from them in 2 weeks?

[EA_Darko]

Hey @Vandooren10 it can take longer than normal to get a response from the team during busy periods.

Darko

[Vandooren10]

@EA_Darko okay, thanks for helping me

[EA_Darko]

Happy to help @Vandooren10.

Darko