didn’t get heirloom after opening all collection packs

[hayhor]

@Svrze Personally I would try live help again. If you have pictures of owning all of the event items this should not be hard.

[Svrze]

@hayhor ya i’d think so too, but live support says on there end they can’t verify or access in game content like that.

[BaldWraithSimp]

@EA_Darko Maybe provide the explanation for why EA support can't verify his purchase, yeah?

@Svrze Make a post on Reddit, get 10k upvotes. Some devs might see it. Or msg RSPN_Pav on twitter, he is a cool guy 

[Svrze]

@BaldWraithSimp ayo u life saver homie, i’ll try both and see if it gets me anywhere

[DomPlayz101]

@Svrze You’re not the only one. I’m in the exact same situation! I have all my proof too and still waiting.

[DomPlayz101]

Live chat said To me there is no procedure to fix issues like this. So they take people’s money and not fulfill the reward.

[BaldWraithSimp]

Imagine a service created for players called 'EA help' is not helpful at all 💀

[R3belKing]

Same thing hallened to me. I emailed EA about and their response is basically no. I'm fighting this since I can't get a refund.

[R3belKing]

After spending almkst $200 on Seers heirloom, I am denied what I paid for. What's the deal? Just take our money and screw us over?

[R3belKing]

Exactly! I am in the same boat right now and the decision is to not give me my heirloom I paid for.