August 2021
It all started when my friend invited me trying “it takes two”,
I downloaded “friend pass”in steam, and origin, then logged in my account, so far so good.
Just before I started to play. I found I find this:
https://imgtu.com/i/hEhyXn(pic1)
I think it’s because I used VPN when starting the game.
Then I started to contact ea , in help.ea.com, I wrote many cases in there.
And when I click “my cases”, I found there appear “you currently don’t have any cases with us”
So many times I tried, still, “you currently don’t have any cases with us”.
Then I found out maybe It’s because I used the NetEase mail(网易), since I didn’t even get the banned notice in my mail.
So I tried to change my email address, then I found out that this page:
https://imgtu.com/i/hE5aRg(pic2)
didn’t work, I tried to clean cookies, still didn’t work.
I really don’t know what to do, please help me.
August 2021
Hey @lzxzyf if you have a ban on your account then you will need to speak to our Terms of Service team
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
August 2021
Thank you very much for your reply.
But I have done what you said about seven times. Still don't work.
My problem is I can't open a case.
After I clicked the select option, It says I have created a case.
But when I clicked My cases, "you currently have no cases with us".
This is where my problem is.
Please If you can check the backend, and find out what happend.
Thank you very much!
August 2021
Hey @lzxzyf I tested it there and was able to make a case, can you try on a different browser to see if you have the same issue?
Darko
August 2021
August 2021
Hey @lzxzyf based on the message you are seeing the best thing to do is to give our team time to respond.
Darko
August 2021
But I have waited three days already.
Nothing came in to my email, I still can't log in my origin account.
It's just this helpless feeling.