banned for no reason [ Edited ]

[Shadyy206]

on 19/07/2019

I received a ban out of the blue

I don't cheat/exploit/hack i just re-installed my windows 10 and played apex for 30 mins and received an error with:
"The clients game account has been banned:banned"

I called/mailed support but they can't help me and there tos team or whatever its called is rubbish.
They just send out a standard email and telling me that I used cheats/hacks/exploits.
And can't go in detail of what triggered the ban.

So I can't make a new account without knowing what the reason of the ban was.
So is there someway that I can fight this on?
A supervisor or local EA facility that I can go to?

Because I lost around $20 and 430 hours of game-play.
And again i have no intention of hacking/exploiting/cheating

The only thing I used is a fps config.

I will link it down below:

[Removed - CM]

[EA_Blueberry · Accepted solution]

@Shadyy206 

Forum users nor our forum staff will be able to assist with banned or suspended accounts. If you think your account was banned by mistake, please include the details you explained in your post and anything else you feel relevant to provide clarification to the Terms of Service team for review.

Click here to contact Terms of Service

I will be locking down this post from further discussion.

[DankToliet]

@Shadyy206 Try playing the game with the built in settings and not an outside source.

[EA_Blueberry · Accepted solution]

@Shadyy206 

Forum users nor our forum staff will be able to assist with banned or suspended accounts. If you think your account was banned by mistake, please include the details you explained in your post and anything else you feel relevant to provide clarification to the Terms of Service team for review.

Click here to contact Terms of Service

I will be locking down this post from further discussion.