apex blue screen

[rawening]

what happens to the game and why does it give me the blue screen during the game?

[EA_Darko · Accepted solution]

Hey @rawening save your DxDiag as a notepad file and attach it to a post here. 

Darko

[EA_Darko]

Hey @rawening are you seeing an error message of any kind before this occurs?

I'm assuming that as you are seeing a BSOD that you are on PC, let's grab a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Darko

[EA_Darko]

Hey @rawening are you still having issues?

Darko

[rawening]

@EA_Darko Yes, still give me the error. Is just give me blue screen than is restart , is dont show me any number or something like that to can search on internet. How can i share with you the information from DxDiag ? I think i have some problem with hard drive or something because i installed the windows again and is still give me the error when i play apex. Is the only game wher i have this problem but ..

[EA_Darko]

Hey @rawening you can post your DxDiag in this thread.

Darko

[rawening]

@EA_Darko@EA_Darkohey! Well i fix the problem with the blue screen but now i have another problem, keep crashes without any error when i pick a weapon or something like that. And for some reason is crash just when i do well or anyway, i feelt it like that lmao

[rawening]

@EA_Darko dont allow me to copy the dxdiag here

[EA_Darko · Accepted solution]

Hey @rawening save your DxDiag as a notepad file and attach it to a post here. 

Darko

[rawening]

@EA_DarkoOkay, this is the dxdiag

[EA_Darko]

Hey @rawening I'm seeing a number of errors there,  the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

Let us know how you get on.

Darko