Xbox still shutting down madden 22 (series x)

[Average_joe06]

This was supposedly fixed but I’m still getting the green screen and then shut off fix this ea I can play any other game just fine 

[EA_Darko]

Hey @Average_joe06 have a tried reinstalling the game to see if it helps?

Darko

[Average_joe06]

@EA_Darko I’ve done everything even rebooted the Xbox to factory to start from scratch

[EA_Darko]

Are you running the game on the internal or external drive @Average_joe06?

Darko 

[Average_joe06]

@EA_Darko Internal drive

[EA_Darko]

I'd recommend doing a clean install of the game @Average_joe06.

Do you leave the console in rest mode or fully power it down? If you check out the MS support site you will see that this issue is one that a number of Xbox owners have had with various games.

Darko

[Average_joe06]

@EA_Darko I have the console to fully power down when I turn it off and I also tried to take off the timer for it to turn off to I’ve done everything asked to do and I still only have this problem with madden

[EA_Darko]

Hey @Average_joe06 I'd recommend speaking with Xbox support, this is an issue that some users have been seeing with different games. I had it a while back with an FPS title that would shut my Xbox down anytime I played.

Darko 

[Average_joe06]

@EA_Darko They said it was issue with game sounded like a bug in game causing it to turning off theres also the occasional game crash in the game again this only happens when playing madden any other game I have no problems

[EA_Darko]

Hey @Average_joe06 surprised to hear that as this is a known issue with the Series X, so much so that Xbox has their own guide for troubleshooting the issue: https://support.xbox.com/en-IE/help/hardware-network/console/console-turns-off-unexpectedly

Darko