XBGP Ultimate and Origin

[copowah]

I thought I'd post here since EA's Customer Service hasn't been able to do anything. BEFORE YOU BUY XBOX GAME PASS ULTIMATE MAKE SURE YOU CHECK THE ACCOUNT THAT IS LINKED!!! I can't link my new Xbox Account because their policy changed and won't allow me to link a new account. I'm now locked out of the EA play section of my Gamepass because I had linked my (at the time 10 years ago) Xbox Account and I'm now having to pay the price. If anyone at EA could escalate this I would be ever so greatful! I bought games on my new Xbox Account and on my Origin account and I don't want to make a new Origin account just to play EA Play...

TLDR; I didn't realise that my Origin account was linked to my old Xbox Account and now I can't play EA Play with my Xbox Game Pass Ultimate subscription because of a new policy, so I have to make a new Origin account or hope the EA gods shine down upon me and allow me to link my new account and skirt their policy.

[EA_Darko · Accepted solution]

Hey @copowah you can find all the info related to linking and unlinking your accounts here: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

Darko

[EA_Darko · Accepted solution]

Hey @copowah you can find all the info related to linking and unlinking your accounts here: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

Darko

[copowah]

Right I've already contacted EA support and they told me there was nothing they could do because of some new policy

[EA_Darko]

Hey @copowah if our team advised you that they cannot assist then I'm sorry to say that there is nothing that we can do to change this on AHQ.

Darko

[copowah]

That's absolutely rediculous since it's a paid product....

[EA_Darko]

Hey @copowah there is nothing more that we can do to assist with this issue on AHQ.

Darko