Won't let me Press A to Continue

[SlimJackson86]

My game hasn't worked for a week now I thought it was a overnight thing but I woke up same thing won't let me press A to continue to main menu, So please I need help because I would like to play I'm not sure why it's doing this smh please help someone. I've uninstalled the game 3 times already I've hard reset my game 3 times nothing changed 

[TheRealJony]

@SlimJackson86 This is currently an on-going issue for Xbox One users playing NFS Heat.

Link: https://answers.ea.com/t5/Technical-Issues/Data-Collection-Xbox-Cannot-get-past-quot-Sign-in-as-quot... 

There is a temporary workaround for this issue in the link above.

[zTTWx]

The "workaround" doesnt work for me, I brought the game 3 weeks ago and still can't play it!!! Will EA refund my £70 purchase of a deluxe edition game and I haven't got pass the loading screen.

[HMBigBurt]

i have seen NO acknowledgment of guilt for stuffing up all Xbox 1 players games I really do think EA should refund all of our money and not pass the buck to the retailers (not there fault that EA are stupid) I await a responce

[gingavitis2469]

I agree as well they should refund the money to all us Xbox players 

[Thor_foo]

1. I agree my ganes hasnt worked the past three weeks and i dont even want to play it with how much troubles its givin me just want my money back

[DrSeussInDaHaus]

So I have a very similar thing however if I hard reset the console then launch (not resume) it lets me through however if for any reason my controller disconnects and I reconnect it it becomes unresponsive until I hard reset the Xbox again. 

Gamertag is DrSeussInDaHaus

Xbox is first gen Xbox one

Controller not sure a Camo one from eb games if that helps it has an earphone jack

Wireless controller used wirelessly

[midcorsegull86]

Do u know how to do it now

[abcOh6O1d94Mij]

They could at LEAST address the issue make us PRETEND they care

[XxLeWnAcYxX]

Still doesn’t work for me neither