January 2020
Ok, So my wife and I bought SWTOR to play together off our one debit card. Within 24 hours of buying it, my account was banned for TOS violation. No email No explanation I only know it happened cause when I tried to log into the website it gave me a message about being banned from using that service. After jumping through hoops to get my account back which thankfully I now have, My wife's account has now been banned. So I am curious since the SWTOR line didn't answer yesterday or today. She got a Email saying she violated Terms of Sale. Is this cause we used the same debit card?
January 2020
Hey @azenethrose for any TOS related issues you will need to speak to our Terms of Service team.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko