Why is my case not been answered it has been in progress for 14 day

[mikeknight1707]

I have submitted a case and it was updated to in progress on the 17th February 2021, it has now been 14 days and I haven't had a response from the support team.

[EA_Darko · Accepted solution]

Hey @mikeknight1707 if you have appealed your ban with our TOS team then you will need to give them time to investigate and respond.

The best thing to do is to keep an eye on your email for a response.

Darko

[EA_Darko]

Hey @mikeknight1707 can I ask what your case is in relation to?

The more info we have the better we can help.

Darko 

[mikeknight1707]

@EA_Darko My case is in relation to receiving a transfer ban on FUT 21 which I believed to be incorrect.

[EA_Darko · Accepted solution]

Hey @mikeknight1707 if you have appealed your ban with our TOS team then you will need to give them time to investigate and respond.

The best thing to do is to keep an eye on your email for a response.

Darko