Why does the EA app display "Games have been removed from your library"?

by EA_Leeuw
Reply

Original Post

Re: GAME LICENCE INVALID

★★★ Novice

Yeah, this is messed up. It is showing a bunch of games I directly purchased on here, as being owned on Xbox Gamepass.  I paid in the Origin Store for these, Dragon Age and Mass Effect games, these better not disappear if I stop GamePass.

Message 1311 of 1,324 (5,595 Views)

Re: Majority of my purchased games gone from Library

[ Edited ]
★ Guide

What I did was similar but a bit more involved. I lost most of my games when this issue cropped up. (May 2024?)

 

I restarted the app, then went to my account - via the EA app - the EA account web page. Went through all settings and refreshed the section with purchases (all time), and every other catagory just in case. Some of them require 2FA. Payment details for example.

 

Took about 15 mins, I took it slow and checked everything on the account page. All was OK.

 

Then restarted the app again and everything was back. It's never happened since.

 

So, in summary, it may well help/solve to go to your account page and click/check everything. Like email address, secondary address, payment, game purchases the lot.

 

Seems  quite a few are still having this problem, so if you haven't done as above, give it a try. No guarantee it will work, but it did for me. I should add, I don't use game pass, purchase only, and don't link through Steam or any other platform for EA sold games.

 

The linking is probably not relevant to this issue, but just mentioned it on the off chance it gives anyone an idea to check other non EA app platforms.

 

Good luck to anyone getting this problem.

Message 1312 of 1,324 (5,560 Views)

Re: Majority of my purchased games gone from Library

★★★ Novice

Thanks for the hint.  I found the order history and it is showing everything there, so at least if I quit GamePass in the future, the receipts will still be there.  Time to make sure I have an offline copy of every receipt.

Message 1313 of 1,324 (5,461 Views)

Re: Majority of my purchased games gone from Library

★ Guide

Offline copy. Very good idea. I have that in the form of email reciepts, (saved) but will back them up too thanks to your post, which sparked the idea. Cheers!

Message 1314 of 1,324 (5,292 Views)

Re: GAME LICENCE INVALID

★★ Novice

Hey ! Someone suggested updating windos or ios worked on forums . Please try it once it might work

Message 1315 of 1,324 (4,736 Views)

Re: GAME LICENCE INVALID

★★ Novice

@mudita08sri wrote:

Hey ! Someone suggested updating windos or ios worked on forums . Please try it once it might work


Hello, I'm having the same invalid license problem in The Sims 4. It's been three weeks, and I can't find a solution. Were you able to fix the issue?
Message 1316 of 1,324 (4,580 Views)

Re: GAME LICENCE INVALID

★ Apprentice

@15o900  I've been dealing with this since May and haven't been able to get any help for EA. Other then my posts being deleted or moved to completely ignored threads like this one.

Message 1317 of 1,324 (4,543 Views)

Re: GAME LICENCE INVALID

★ Guide

Yeah, none of them over at EA give a crap about this issue.  All I've found is that every time I boot up my EA launcher, it has nearly 20 of my games missing.  I restart the app, and they show up.  I think this is a different problem to what people experiencing invalid licences are having, but EA don't care about that either, just lumping all this together makes it easier for them to ignore.

Message 1318 of 1,324 (4,522 Views)

Re: GAME LICENCE INVALID

★★ Novice

Hey so on the forums people said updating your windows completely works . I haven't tried that yet cause I am in process of getting a new pc . But do try updating your windows tk 10 or 11 .

Message 1319 of 1,324 (4,507 Views)

Re: GAME LICENCE INVALID

[ Edited ]
★ Guide

Hey, good to know, thanks.

I haven't experienced any issues since before my older post. Importantly My Windows 10 has been consistently up to date since then.

So, IMHO, re: W10, you are right! Large smile

 

Edit: Qualifiyer. There could still be other problems? No idea, but at least in my case, since initial issue back in errmm, May I think it

has never returned. I HOPE, this is a solution for everyone.

 

TBH, it should be enough. Well, thanks again.

Message 1320 of 1,324 (4,439 Views)

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