Why does the EA app display "Games have been removed from your library"?

by EA_Leeuw
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Original Post

Re: Games removed NFS Rivals and Plants vs Zombies garden warfare 2

★ Guide
EA is having money problems.
 
Message 1281 of 1,314 (4,748 Views)

Invalid license

★★★ Newbie

Game continues to say invalid license when trying to lanch game 

Message 1282 of 1,314 (4,152 Views)

Re: Invalid license

★★★ Newbie

 

Worst customer experience ive ever had. This is my dwarf account for BF1, i purchased Bf1 through origin and played around 3-4h. Since then, like almost 2 year ago, never touched it again, until today, with this new EA app system where to my susprise i have a msg about games been erased. Xbox Pass games i used to play are erased obviously, but where tf is my Bf1 now? After 2h of chat of EA help service, chatting with people with indian names and clearly using some kind of a weak translator to speak in spanish which is my mother language, two of them said the game is active in my ea account, but all the solutions they give me are the same i previously found in this kind of forums, so no solution. Two other help advisers, just came up with excuses where i cannot own the game if i cannot proove i bought it, which was like 3-4 years ago, which is stupid. Literally this company is stealing from us users and lauging off our faces. EA is just a sewer.

Message 1283 of 1,314 (3,984 Views)

Battle field 2042 removed from my account

★★★★★ Newbie

I bought battle field 2042 back when it came out then didn't play it for quite a while, I wanted to get back in but now it says that it has been removed from my account.

I just want to play battle field man

Message 1284 of 1,314 (3,702 Views)

Re: EA has randomly removed a game DLC from library!

★ Novice

I just had this happen to me with sims country kitchen set. Like what? Was this ever resolved for you?

Message 1285 of 1,314 (3,906 Views)

Re: EA has randomly removed a game DLC from library!

★★★★ Novice

No, they just tell you to buy it again through EA. At this point they have full knowledge but clearly don't care. 

Message 1286 of 1,314 (3,902 Views)

Re: Battle field 2042 removed from my account

Community Manager

Hey @coolcloneboi

Can you please share where you bought the game? Was it a digital code or a box version? 

EA_PulsarAHQ

Message 1287 of 1,314 (3,679 Views)

Re: Battle field 2042 removed from my account

★★★★★ Newbie

I had bought the game from the EA store back in 2021 when it released, so a digital code I believe 

Message 1288 of 1,314 (3,674 Views)

Re: Battle field 2042 removed from my account

Community Manager

Please contact our support team for further assistance. Our team will check your account history regarding this. 

 

EA_PulsarAHQ

Message 1289 of 1,314 (3,672 Views)

Re: Battle field 2042 removed from my account

★★★★★ Newbie

I have but there has been nothing at all

Message 1290 of 1,314 (3,670 Views)

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