Why does the EA app display "Games have been removed from your library"?

by EA_Leeuw
Reply

Original Post

Re: Games removed from account without removeing them

★★★ Newbie

adding the rest of the Error

Message 90 of 1,324 (13,174 Views)

Re: Games removed from account without removeing them

Community Manager

@Dohler8 

 

You may just need to restart the app as above, thanks.

barry.png
Message 91 of 1,324 (12,776 Views)

Re: Games removed from account without removeing them

★★★ Newbie

i restarted the App cleared the cache uninstalled the App reinstalled it and still haveing the same issue when i talked to customer support they said it seemed like a other people are haveing the same issue

Message 92 of 1,324 (12,772 Views)

Re: Games removed from account without removeing them

★★ Novice

I've just restarted the app and nothing changed.

 

I lost:

  • Need for speed Rivals
  • Need for Speed Deluxe Edition
  • Unravel 1 & 2
  • Battlefront (Classic, 2004)
  • Dragon age inquisition (almost all the DLCs, still have access to the base game)
  • Mirror's Edge Catalyst

 

Message 93 of 1,324 (12,692 Views)

Re: Games removed from account without removeing them

★★★ Novice

i also can concur that restarting app/pv/reisnatll does NOT fix this issue.

 

I have also lost my game libraby from Ea app and using gamepass also.

 

regards

Message 94 of 1,324 (12,648 Views)

Re: Games removed from account without removeing them

★★ Apprentice

When are they going to address this issue? The customer support are useless, I have like 3 or 4 tickets already and none were able to help or have any idea and blames Steam when it is happening for users who bought the games directly from the EA App, Xbox, etc.

 

I have tried almost everything like reinstalling the EA App, recovering the app, logging in and out of the app, reinstalling the game, clearing the cache, etc. Nothing helps. The EA App says I don't own the game when I bought it from Steam.

Message 95 of 1,324 (12,644 Views)

Re: Games removed from account without removeing them

★★★★★ Novice

Get used to not owning the games you've "purchased". It's the future of gaming. Fight for ownership and don't rent games from EA or Ubisoft...

Message 96 of 1,324 (12,620 Views)

this content has been removed for an unlisted reason

★★★ Newbie

this content has been removed for an unlisted reason

 

 

 

When I logged in to my account to play the game I purchased, I encountered such an error. How can I solve this?

Message 97 of 1,324 (12,625 Views)

Re: this content has been removed for an unlisted reason

Community Manager

Hi @RAinR0ck

 

Thanks for including the error message. Can I check if you purchased the missing game, or if you were playing it through an EA Play membership? 

 

- EA_Lanna

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Message 98 of 1,324 (12,617 Views)

lost games on my EA account

★ Novice

Lost lots of game in my account and i dont know why and they ask me to buy the game again WTF

Message 99 of 1,324 (12,620 Views)

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