GAME LICENCE INVALID

[JiminyJickers]

Yeah, this is messed up. It is showing a bunch of games I directly purchased on here, as being owned on Xbox Gamepass.  I paid in the Origin Store for these, Dragon Age and Mass Effect games, these better not disappear if I stop GamePass.

[GawgPorkChop]

What I did was similar but a bit more involved. I lost most of my games when this issue cropped up. (May 2024?)

I restarted the app, then went to my account - via the EA app - the EA account web page. Went through all settings and refreshed the section with purchases (all time), and every other catagory just in case. Some of them require 2FA. Payment details for example.

Took about 15 mins, I took it slow and checked everything on the account page. All was OK.

Then restarted the app again and everything was back. It's never happened since.

So, in summary, it may well help/solve to go to your account page and click/check everything. Like email address, secondary address, payment, game purchases the lot.

Seems  quite a few are still having this problem, so if you haven't done as above, give it a try. No guarantee it will work, but it did for me. I should add, I don't use game pass, purchase only, and don't link through Steam or any other platform for EA sold games.

The linking is probably not relevant to this issue, but just mentioned it on the off chance it gives anyone an idea to check other non EA app platforms.

Good luck to anyone getting this problem.

[JiminyJickers]

Thanks for the hint.  I found the order history and it is showing everything there, so at least if I quit GamePass in the future, the receipts will still be there.  Time to make sure I have an offline copy of every receipt.

[GawgPorkChop]

Offline copy. Very good idea. I have that in the form of email reciepts, (saved) but will back them up too thanks to your post, which sparked the idea. Cheers!

[mudita08sri]

Hey ! Someone suggested updating windos or ios worked on forums . Please try it once it might work

[15o900]

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@mudita08sri wrote:

Hey ! Someone suggested updating windos or ios worked on forums . Please try it once it might work

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Hello, I'm having the same invalid license problem in The Sims 4. It's been three weeks, and I can't find a solution. Were you able to fix the issue?

[Lyonene]

@15o900  I've been dealing with this since May and haven't been able to get any help for EA. Other then my posts being deleted or moved to completely ignored threads like this one.

[EvilVampyre]

Yeah, none of them over at EA give a crap about this issue.  All I've found is that every time I boot up my EA launcher, it has nearly 20 of my games missing.  I restart the app, and they show up.  I think this is a different problem to what people experiencing invalid licences are having, but EA don't care about that either, just lumping all this together makes it easier for them to ignore.

[mudita08sri]

Hey so on the forums people said updating your windows completely works . I haven't tried that yet cause I am in process of getting a new pc . But do try updating your windows tk 10 or 11 .

[GawgPorkChop]

Hey, good to know, thanks.

I haven't experienced any issues since before my older post. Importantly My Windows 10 has been consistently up to date since then.

So, IMHO, re: W10, you are right! 

Edit: Qualifiyer. There could still be other problems? No idea, but at least in my case, since initial issue back in errmm, May I think it

has never returned. I HOPE, this is a solution for everyone.

TBH, it should be enough. Well, thanks again.