EA App took 2 of My games out of My Library, Sims 3

[thelushomega67]

@BlueBlack007 https://reportfraud.ftc.gov/form/main

[Jack_R0urke]

nice

Mass Effect 1-2-3 was removed from my library without any messages

UPD: returned after the restart... hmm

[EvilVampyre]

I've been doing a bit of testing, and it seems that having the EA app start automatically with Windows is what's causing the issue, for me anyway.  I turned off that option, and now start it manually each time I turn on my PC (every morning!).  Now I'm no longer having any games being removed from my app.  I don't know if this will help anyone else?  I very much doubt anyone that can work on this bug will read this, but this solution is here, if anyone can see it and benefit from it.

[Infinity166]

@EvilVampyre I never start the EA App with windows and yet my games are still missing. I have tried everything that I could find on this thread or forum but nothing works. My games are still missing after 4 months.

[EvilVampyre]

@Infinity166 Yeah, I've noticed that this issue is appearing in many different ways, but all posts are just getting shoved into this thread and pretty much ignored because of the "Solved" status plastered on the topic.  There is a way of contacting EA, although its really hard to find, if you go here https://help.ea.com/uk/help-top-issues/?product=ea-app Choose an option like "I need help downloading a game" there is a Chat to us box at the bottom of the page.  This puts you in contact with someone, maybe you can get someone to take notice then?

[gamingpug21]

I found a solution to the problem I was having! The EA App said The Sims was removed because my nonexistent Epic subscription expired. I had access to the game in July. I tried the app recovery but it didn't work. I went to the actual file location of The Sims and opened it from there and it opened. When I went back to the EA App it was restored there.

An image of the location is attached, although I'm not sure what the file location would be if it was installed after Origin changed to the EA App. Hope this helps someone!

[EvilVampyre]

Ok, its not having EA App start with windows that is causing the issues, it just took longer to happen again.  Lost 10 games again today, came back after restarting it, so I'm assuming its an issue with the App, and not my account.  Really wish someone would do something about this.  But knowing EA, its gonna take years before they even notice.

[Omer_392005]

I want to say they are going to fix this soon, but then I remember it's EA 

EA IF YOU SEE THIS BUG PLEASE FIX IT 

[djnazr]

It also appears that the transaction receipts / order history where i purchased my games has been deleted from my EA account? Does anyone else have the orders / receipts missing for the games that it now says are removed from library?

[LIzfuturehusband]

Hellooo?... It's not a fix, not even a Temporary! Why can't you fix it, it's been 3 months?! Do you not want to address the issue your customers are having? What's this? A middle finger to all of us for you to keep ignoring the problem?