Re: EA app says that a game has been removed from my library

by DJSnoopy
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Original Post

Re: EA app says that a game has been removed from my library

★★ Novice

Quick resolution? after 8 hours..

Message 1010 of 1,324 (18,274 Views)
Highlighted

Re: EA app says that a game has been removed from my library

★★★★★ Newbie

Battlefield etc. still missing. I just see an empty library...

Message 1011 of 1,324 (18,346 Views)

Re: EA app says that a game has been removed from my library

★★★★★ Newbie

Oh god finally they fixed it! You guys should give us free packs I mean just sayin because we were dying in here...

Message 1012 of 1,324 (18,343 Views)

Re: EA app says that a game has been removed from my library

[ Edited ]
Community Manager

RESOLVED Outage May 22nd, 2024. "Games have been removed from your library" Message in EA app

 


 

Hi all,

 

We are seeing RECOVERY of the temporary problem which started on May 22nd at 8 am UTC, which was unintentionally impacting some users, causing them to see the message *"Games have been removed from your library" or *"You don't have access" error on the EA app more frequently than expected.

 

https://x.com/EAHelp/status/1793255707808268465

 

Recent reports in this forum thread seem to confirm this trend. Thank you for reporting this to us!

 

If you continue to experience the issue, please perform an EA app App Recovery (clear cache) by following the steps here, or reboot the client or machine.

 

Thank you.

 

Previous accepted res.

 


 

*It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:

  • For the message "Games have been removed from your library" in the EA app, click here.
  • For the error "You don't have access" in the EA app, click here.
EA_LeeuwAHQ

For the English Answers HQ forums:
  • Having trouble with your EA account? Post on the EA Services – General Questions board, NOT the EA app boards.
  • Want to chat about the EA app, share feedback, report bugs, or get help with technical issues? Head over here.
Message 1013 of 1,324 (73,715 Views)

Re: my DLC were removed by EA

★★★★★ Newbie
@Nitamoa0208 it wasn't intentionally I think there was a bug or smthn and they fixed it
Message 1014 of 1,324 (18,333 Views)

Re: Game Has Been Removed

★★★★ Novice

OMGGGGGGG !!!!!! It's works now cover all i purchased DLC 22 Packs. Waiting since  9 am till 2 PM....  I bought all from Stream App .

i really felt down because some streamer in tiktok in my location said She buy direct to EA no problem only some bugs etc..  Not happen as like my case happened in today and some streamer in live said she bought all new DLC again in EA . Omg i will not repay for it again not make sense.
  
i hope every one here able to access The Sims 4 as normal cover all DLC you paid for it too.
Enjoys !!!!

Million Thanks. 

Message 1015 of 1,324 (18,194 Views)

Re: Online access banned?

★★★★★ Newbie
@UglyDave772 I was given the same message
Message 1016 of 1,324 (18,167 Views)

Re: EA PLAY wont recognize Xbox PC Game Pass subscription

★★★ Newbie

This is irritating man, EA needs to fix this

Message 1018 of 1,324 (18,083 Views)

Re: EA app says that a game has been removed from my library

★★★ Newbie

Quality work guys.. ”there are less angry people posting so its maybe fixed”.

 

Please never run a bank.

 

 

Message 1019 of 1,324 (17,866 Views)

Empty library

★★★★★ Newbie

Hiho.

 

Since the incident with "Games have been removed...." today my library counts games, but didn´t display or start them.

Already repaired the installation and cleared cache etc. etc.

Looks like the client can´t fetch the games from EA.

Message 1020 of 1,324 (16,711 Views)

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