Re: Games removed from account without removeing them

by Vicaruz
Reply

Original Post

Re: Games removed from account without removeing them

★★★ Newbie

adding the rest of the Error

Message 90 of 1,321 (11,621 Views)

Re: Games removed from account without removeing them

Community Manager

@Dohler8 

 

You may just need to restart the app as above, thanks.

barry.png
Message 91 of 1,321 (11,223 Views)

Re: Games removed from account without removeing them

★★★ Newbie

i restarted the App cleared the cache uninstalled the App reinstalled it and still haveing the same issue when i talked to customer support they said it seemed like a other people are haveing the same issue

Message 92 of 1,321 (11,219 Views)

Re: Games removed from account without removeing them

★★ Novice

I've just restarted the app and nothing changed.

 

I lost:

  • Need for speed Rivals
  • Need for Speed Deluxe Edition
  • Unravel 1 & 2
  • Battlefront (Classic, 2004)
  • Dragon age inquisition (almost all the DLCs, still have access to the base game)
  • Mirror's Edge Catalyst

 

Message 93 of 1,321 (11,139 Views)

Re: Games removed from account without removeing them

★★★ Novice

i also can concur that restarting app/pv/reisnatll does NOT fix this issue.

 

I have also lost my game libraby from Ea app and using gamepass also.

 

regards

Message 94 of 1,321 (11,095 Views)

Re: Games removed from account without removeing them

★★ Apprentice

When are they going to address this issue? The customer support are useless, I have like 3 or 4 tickets already and none were able to help or have any idea and blames Steam when it is happening for users who bought the games directly from the EA App, Xbox, etc.

 

I have tried almost everything like reinstalling the EA App, recovering the app, logging in and out of the app, reinstalling the game, clearing the cache, etc. Nothing helps. The EA App says I don't own the game when I bought it from Steam.

Message 95 of 1,321 (11,091 Views)

Re: Games removed from account without removeing them

★★★★★ Novice

Get used to not owning the games you've "purchased". It's the future of gaming. Fight for ownership and don't rent games from EA or Ubisoft...

Message 96 of 1,321 (11,067 Views)

this content has been removed for an unlisted reason

★★★ Newbie

this content has been removed for an unlisted reason

 

 

 

When I logged in to my account to play the game I purchased, I encountered such an error. How can I solve this?

Message 97 of 1,321 (11,072 Views)

Re: this content has been removed for an unlisted reason

Community Manager

Hi @RAinR0ck

 

Thanks for including the error message. Can I check if you purchased the missing game, or if you were playing it through an EA Play membership? 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 98 of 1,321 (11,064 Views)

lost games on my EA account

★ Novice

Lost lots of game in my account and i dont know why and they ask me to buy the game again WTF

Message 99 of 1,321 (11,067 Views)

ea-play-promo-splash

What's EA Play?

New name, new look, same great benefits: EA Access and Origin Access are now EA Play.

Get more info on the change here.

ea-help-promo-3

Forget your EA Account ID or password?

Reset, update, or link your account information.

View more on EA Help