Why can't I refund Anno 1800 Standard Edition

[bandoliers06]

I bought this game from the Origin Store, it shows up in my order history as Completed, but there's no option to refund it. I tried the great game guarantee request a refund page and there's no games that qualify for a refund. I could not find a customer support email, so I tried here.

[EA_Darko · Accepted solution]

Hey @bandoliers06 the Great Games Guarantee covers EA titles and a handful of third-party ones, if you have purchased a third party title not included under the GGG then you can speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[puzzlezaddict]

@bandoliers06  Since Anno 1800 isn't an EA game, it's probably not covered under EA's guarantee.  You can find the list of included non-EA games here:

https://help.ea.com/en-us/help/account/returns-and-cancellations/#thirdparty

[EA_Darko · Accepted solution]

Hey @bandoliers06 the Great Games Guarantee covers EA titles and a handful of third-party ones, if you have purchased a third party title not included under the GGG then you can speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko