Why EA banned me on FIFA for no reason.

by gamerboy09pc
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Original Post

Re: Why EA banned me on FIFA for no reason.

★★★★ Novice
@Wendy890929 I was not able to create a case from this account. It forever stays stuck on "we're creating your case" after I fill the details.
I made another account and was able to create case, but they replied that I must create a case from this account only. So how do I do that. They have me restricted/blocked on this account from creating a case.
Are you able to create a case from the blocked account by following the steps given up by Darko?
Please reply bro.
Message 11 of 35 (670 Views)
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Re: Why EA banned me on FIFA for no reason.

Community Manager

Hey @gamerboy09pc accounts are not banned from creating cases.


I tested just there using one of my accounts and was able to create a case without any issue. If you have reached out to out Twitter team and DMd them then please wait for a response.

 

Darko

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Message 12 of 35 (632 Views)
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Re: Why EA banned me on FIFA for no reason.

Community Manager

Hey @Wendy890929 you need to contact our TOS team using the steps in the accepted solution in this thread.


Darko

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Message 13 of 35 (631 Views)
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Re: Why EA banned me on FIFA for no reason.

★★★ Novice
@EA_Darko Well then how do you explain me not able to create a case from the banned account, on multiple browsers;pc and mobile. But able to create a case using a separate account on my first try. There is surely some kind of restriction from your side, which is why when I fill in all case details and submit, it stays stuck on "we're creating your case" indefinitely.
Message 14 of 35 (605 Views)

Re: Why EA banned me on FIFA for no reason.

Community Manager

Hey @gamerboy09pc2 can you grab me a video of this affecting you on both accounts so that I can look into it?

 

What type of case are you trying to create? Are you trying to contact our TOS team on both accounts?

 

Darko

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Message 15 of 35 (603 Views)
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Re: Why EA banned me on FIFA for no reason.

★★★ Novice
@EA_Darko How do you want me to send you the video?
No its not affecting on both accounts. This is the second account which I created(gamerboy09pc2). I am able to post a case using this account(following your steps - banned/suspended account in Contact Us).
But using the banned account (gamerboy09pc), I can't create a case.
Message 16 of 35 (600 Views)

Re: Why EA banned me on FIFA for no reason.

★★★★ Novice

It seems there are some technical problems with EA's online services. Unable to even try to create a case. Will upload video when I am able to.

Message 17 of 35 (569 Views)
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Re: Why EA banned me on FIFA for no reason.

[ Edited ]
★★★★ Novice

[Removed by CM as the video contains personal information]

 

@EA_Darko  Here's the video. stays stuck forever.

Message 18 of 35 (541 Views)
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Re: Why EA banned me on FIFA for no reason.

★★★ Novice
@EA_Darko Hey are you going to do anything about this, now that I have shared the video proof with you.
Message 19 of 35 (495 Views)
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Re: Why EA banned me on FIFA for no reason.

[ Edited ]
Community Manager

Hey @gamerboy09pc I was hoping to see a comparison video showing what happens on both accounts.


Over the past two days, I have repeatedly tested the chat function on help.ea.com and been able to create cases without issue and be speaking with support in seconds.

 

The best thing I can recommend is that you create a new case and change your options around during the initial set up phase.

 

Darko

 

 

Darko.png
Message 20 of 35 (450 Views)
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